Kimberly Sharpe
Raleigh,NC
Summary
Correctional Officer officer with two year history in corrections with superior record of defusing high-pressure situations in a medium security prison with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Dependable retail sales professional with over 12 years of retail experience with leadership experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintaining a genuine passion for customer satisfaction by smoothly resolving customer requests, needs and problems. And also encourages team building, motivation and enhances employee engagement to boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Correctional Officer II
Department Of Adult Corrections
06.2021 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Assisted in intake and release of inmates.
- Administered drug tests to inmates.
- In the absence of my Sergeant I was the Acting Sergeant.
Kitchen Assistant Manager
Durham Public School
11.2008 - 08.2021
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
Special Education Teacher Assistant
Durham Public Schools
07.2019 - 06.2021
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Provided mobility and personal care support to students with physical limitations.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped classroom teachers achieve instructional objectives.
- Maintained safety and security by overseeing students in recess environments.
- Escorted students to different school locations to provide ongoing assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported teacher in development of individual learning strategies.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Oversaw class of students in absence of instructor.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Administered medicine as needed and G-Tube feed the students according to the doctors orders.
Guest Services Lead
Hendrick GMC Southpoint
06.2019 - 06.2021
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
- Facilitated and coordinated transportation services for guests.
- Assisted the Executive Assistant with birthday celebration dinners and bi-weekly staff meetings.
- Established team priorities, maintained schedules, monitored call-outs and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Registry Consultant
Babies "R" Us
09.2018 - 05.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Manager in Training
Build A Bear Workshop Inc
06.2008 - 09.2013
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assisted with onboarding of new employees by providing training and development resources.
- Handled day-to-day customer or client questions via telephone or email.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Analyzed customer feedback to identify areas for improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Planned parties according to customer specifications.
Sales Lead
Fossil
06.2010 - 02.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked with store managers to implement new displays, merchandise, promotions and store layout changes.
- Changed batteries and watch bands when applicable.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Group Leader
Durham Public Schools
08.2006 - 11.2008
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Delegated tasks strategically and monitored progress for timely completion.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assisted students with homework issues and helped to incorporate positive study skills.
Education
Bachelor of Science - Family And Consumer Sciences/Education
North Carolina Central University
Durham, NC06.2020
No Degree - Cosmetology
Paul Mitchell The School Raleigh
Raleigh, NC04.2016
Skills
- Firearm and weapons Operations
- Medical Emergency Response
- Self-Defense Techniques
- Managing Unit Operations
- Contraband Inspections
- Tower Surveillance and Perimeter Patrol
- Bank Deposits
- Self-Directed Learning
- Retail Effectiveness
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
Certification
- SCUBA Training officer with One year of experience
Timeline
Correctional Officer II
Department Of Adult Corrections
06.2021 - Current
Special Education Teacher Assistant
Durham Public Schools
07.2019 - 06.2021
Guest Services Lead
Hendrick GMC Southpoint
06.2019 - 06.2021
Registry Consultant
Babies "R" Us
09.2018 - 05.2019
Sales Lead
Fossil
06.2010 - 02.2012
Kitchen Assistant Manager
Durham Public School
11.2008 - 08.2021
Manager in Training
Build A Bear Workshop Inc
06.2008 - 09.2013
Group Leader
Durham Public Schools
08.2006 - 11.2008
Bachelor of Science - Family And Consumer Sciences/Education
North Carolina Central University
No Degree - Cosmetology
Paul Mitchell The School Raleigh
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