Kimberly Shaw
Experienced Account Manager
Helena,AL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Account Manager
Main Street Inc
Birmingham, AL
06.2017 - 03.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Client Service Representative
Main Street Inc
Birmingham, AL
01.2015 - 06.2017
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
Dental Assistant - Dental Assisting
Lawson State
Bessemer, AL05.2012
Some College (No Degree) - Mass Communications
University of Montevallo
Montevallo, ALSkills
- Revenue Retention
- Business Development
- Strategic Planning
- Overcoming Objections
- Revenue Growth
- Acquisition and Retention Strategies
- Persuasive Communication Expertise
- Customer Relationship Management
- Upselling
- Business Development and Planning
- Time Management
- National Account Management
Timeline
Account Manager
Main Street Inc
06.2017 - 03.2023
Client Service Representative
Main Street Inc
01.2015 - 06.2017
Dental Assistant - Dental Assisting
Lawson State
Some College (No Degree) - Mass Communications
University of Montevallo