Kimberly Shaw Reed
Humble,TX
Summary
Seasoned Event Planning Manager with a proven track record at Hyatt Regency Houston Downtown, showcasing exceptional skills in project management and customer service. Excelled in leading high-profile events, enhancing vendor relations, and driving sales initiatives. Achieved significant improvements in event execution and budget management, demonstrating leadership and negotiation prowess.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Event Planning Manager
Hyatt Regency Houston Downtown
Houston, TX
08.2023 - Current
- Develop event concepts and create detailed plans for events, including timelines, budgets, venues, vendors, and staffing
- Coordinate event logistics, such as catering, transportation, decorations, audio/visual, and other event-related services
- Monitor event budgets and ensure that all expenses are within budget
- Manage room blocks and pickup
- Create and maintain relationships with vendors and suppliers
Sales and Venue Manager
Norris Conference Centers
Houston, TX
07.2022 - 08.2023
- Develop and implement new sales initiatives, strategies and programs to capture key demographics
- Provide daily report of field sales success
- Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing
Associate Director, Student Centers
University of Houston
Houston, TX
02.2019 - 07.2022
- Oversees the daily operation for the Event Services area of the Student Centers Team, including AV, Conference and Reservation Services (CARS), and Set-Up team
- Ensures customer service standards are maintained while maximizing the use of space available, conference and audio/ visual equipment, and event staff
- Maintains Student Center's policies and serves on the Student Centers Policy Board to ensure continuity of processes and documentation
- Serves as lead for the Student Centers Assessment projects, as well as contributing members of the Student Centers Marketing committee
- Provides supervision to staff and students, including selection, scheduling, creating training and work assignments, and encouraging professional development
- Tracks expenditures and revenues and participates in budget planning and development
- Participates in Strategic Planning and Assessment for the Student Center, reviews and recommends modifications to services and processes based on results
- Ensures all reservation agreements and contracts are completed in compliance with University standards and review customer billing statements for accuracy and promptness
- Resolves customer complaints, ensures customer services standards for Student Centers are met and create training
Special Events Coordinator
Prairie View A&M University
Prairie View, TX
01.2018 - 12.2019
- Designed and conceptualized the university master calendar
- Manage and coordinate activities and events for the university president, community, and academic programs
- Assist with conducting meetings with program directors, faculty, staff, community, administrative staff, and student group sponsors to assist in planning and scheduling events
- Utilize EMS and Word Press software to enter activities and events into the master university calendar
- Maintain budget expenditures and records for each function/event
- Develop and maintain spreadsheets, database of contacts, activities, and event schedules
- Develop and provide instruction and floor plans for external event set-up
- Manage event invitations, save the dates, flyers, and social media campaign
- Provides on-site customer liaison during events
- Coordinates post-event review and follow-up contact
- Monitor newspapers, periodicals, websites, and other media to identify events that may have an effect on facilities and other campus resources
Coordinator of Student Engagement/Activities
Texas Southern University
Houston, TX
08.2011 - 01.2018
- Organized all student activities including: homecoming, campus events, volunteer recruitment, and concerts
- Advised campus organizations such as SGA, UPC, and Residential Life & HousingClubs
- Monitored the university calendar daily
- Managed facility reservations for all university events requested
- Participated in the development of marketing strategies to promote campus activities and services to maximize student involvement
- Ensured adequate staffing for events and scheduled set-up for technical and other crews accordingly
- Monitored budget, reconcile client accounts, generates contracts and invoices for events
- Scheduled facilities and services for the university and outside organizations
Operations / Membership Manager
Texas Southern University
Houston, TX
06.2008 - 08.2010
- Created the establishment and implementation of a risk management programs for programs
- Recruited and enrolled new members into the program
- Created an effective system for monitoring and reporting of all maintenance repairs and housekeeping
- Managed and organized office operations and procedures such as tracking budget expenses and collection of payroll
- Supervised and coordinated day-to-day activities of clerical support staff within the department
- Managed Intramural teams travel
- Developed resources and techniques to enhance timely and efficient workflow and office productivity
- Facilitated equipment purchases and ordering related to players and staff
- Used department and University policies, practices, and procedures to handle a variety of questions and problems
- Responsible for recruiting, hiring, training, and cross-training
Education
Masters of Education - Education
Texas Southern University
01.2014
Bachelor of Science - Health Education
Texas Southern University
01.2008
Skills
- Account reconciliation
- Risk Management
- Project Management
- Hotel experience
- Events management
- Accounting
- Leadership
- Event planning
- Hospitality
- Sales
- Negotiation
- Contracts
- Communication skills
- Time management
- Customer service
- Budgeting
- Upselling
- Conflict management
- Supervising experience
Certification
- CPR Certification
- First Aid Certification
- AED Certification
Personal Information
Authorized To Work: US
Timeline
Event Planning Manager
Hyatt Regency Houston Downtown
08.2023 - Current
Sales and Venue Manager
Norris Conference Centers
07.2022 - 08.2023
Associate Director, Student Centers
University of Houston
02.2019 - 07.2022
Special Events Coordinator
Prairie View A&M University
01.2018 - 12.2019
Coordinator of Student Engagement/Activities
Texas Southern University
08.2011 - 01.2018
Operations / Membership Manager
Texas Southern University
06.2008 - 08.2010
- CPR Certification
- First Aid Certification
- AED Certification
Masters of Education - Education
Texas Southern University
Bachelor of Science - Health Education
Texas Southern University
Similar Profiles
MIA S. PERKINSMIA S. PERKINS
Front Desk Agent/ Host at Hyatt Regency DowntownFront Desk Agent/ Host at Hyatt Regency Downtown
Isis BelcherIsis Belcher
Housekeeper at Hyatt Regency downtown PhoenixHousekeeper at Hyatt Regency downtown Phoenix
Amanda PotterAmanda Potter
Sales Manager at Hyatt Regency Tulsa DowntownSales Manager at Hyatt Regency Tulsa Downtown