Kimberly Sherman
Prattville,AL
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented administrative professional with proven track record in enhancing document control processes and customer service at Hager Companies. Skilled in Adobe Pro and Microsoft Office 365, demonstrating exceptional organizational skills and teamwork. Achieved significant improvements in document management efficiency and compliance, ensuring timely project completions and superior information retention.
Overview
15
15
years of professional experience
Work History
Document Control Coordinator
Hager Companies
11.2011 - Current
- Create, update and proof procedures, work instructions, forms, policies, manuals and visual guides company wide
- Coordinated document exchange between departments, suppliers and customers
- Used Adobe Pro, Adobe LiveCycle, and Bluestar for document management and enhancements.
- Create end of month PPM charts for executive committee meeting
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Established clear document retention schedules in accordance with industry guidelines and company policies, minimizing unnecessary storage costs while ensuring access to vital records.
- General office duties
Licensing Coordinator
Alabama Insurance Board of Licensure
05.2010 - 11.2011
- Reduced turnaround time for license approvals by closely collaborating with internal teams and external partners.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Ensured compliance with industry regulations by meticulously reviewing license applications and documentation.
- Maintained accurate records of all licensing transactions, streamlining future audits and reference checks.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
Executive Assistant
American Insurance Marketing Services
01.2010 - 05.2010
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Filed paperwork and organized computer-based information.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Served as liaison between departments to facilitate effective communication throughout company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Took notes at meetings.
Skills
- Document Control Software
- Tracking document flow
- Organizational Skills
- Standard Operating Procedures
- Proficient in Microsoft Office 365, Bluestar, D365 and Adobe Pro
- Teamwork and Collaboration
- Customer Service
- Information retention policies
- Quality Assurance
- Attention to Detail
- Multitasking Abilities
- Reliability
Timeline
Document Control Coordinator
Hager Companies
11.2011 - Current
Licensing Coordinator
Alabama Insurance Board of Licensure
05.2010 - 11.2011
Executive Assistant
American Insurance Marketing Services
01.2010 - 05.2010
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