Summary

Overview

Work History

Education

Skills

Timeline

Kimberly Sherwood

Tucson,AZ

Summary

Proactive and results-driven, excelled at The Ups Store by enhancing customer satisfaction and resolving issues swiftly, showcasing exceptional customer service and computer proficiency. Demonstrated strong teamwork and adaptability, significantly improving productivity. Known for outstanding communication and a positive attitude, consistently delivered tailored solutions to meet diverse client needs.

Overview

2

2

years of professional experience

Work History

Customer Service Specialist

Ups Store

10.2022 - Current

Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Managed high call volume while maintaining a courteous and professional demeanor.
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Increased productivity with efficient typing skills, mastering various software programs for optimal results.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Enhanced customer satisfaction by resolving issues promptly and professionally.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Education

High School Diploma -

GradSolutions

Gilbert, AZ

02-2023

Skills

Customer service
Good communication skills
Telephone etiquette
Complaint handling

Computer proficiency
Fast and accurate typing
Friendly, positive attitude
Teamwork and collaboration

Timeline

Customer Service Specialist

Ups Store

10.2022 - Current

High School Diploma -

GradSolutions