KIMBERLY SHILLAIR
Sales
Rochester Hills,MI
Summary
Dynamic and results-driven professional with a proven track record in research, sales administration, and executive support. Manages complex databases, conducts in-depth market research, and leverages CRM tools like Zoho to drive data-informed decision-making. Excels at generating leads through diverse channels, streamlining processes, and creating impactful presentations for high-level engagements. Demonstrates expertise in cost analysis, benchmarking reports, and strategic negotiations to support organizational growth and operational efficiency. Collaborative problem-solver committed to delivering excellence and aligning business objectives with innovative solutions.
Overview
2025
2025
years of professional experience
1993
1993
years of post-secondary education
Work History
Sales Administrator
Munro & Associates
3 2024 - Current
- Increased volume of new hire starts by enhancing customer service, streamlining onboarding, and conducting new hire orientations
- Manage all aspects of the hiring process to ensure compliance with state and federal laws
- Deliver exceptional experiences, adapting candidate approach to fit individual preferences and needs
Research Analyst
Munro & Associates
09.2022 - 03.2024
- Maintained and updated comprehensive cost databases, ensuring accuracy and accessibility for use in pricing models and strategic decision-making.
- Conducted detailed research on material, labor, and machine costs, providing actionable insights to improve cost efficiency and resource allocation.
- Collaborated with the costing team to support data-driven analyses, delivering timely and precise information to optimize project budgets and forecasts.
Executive Administrative Assistant to CEO
Munro & Associates
03.2021 - 09.2022
- Efficiently managed complex executive calendars, including scheduling high-level meetings, coordinating travel arrangements, and ensuring timely communication with stakeholders.
- Prepared and reviewed confidential documents, presentations, and reports for leadership meetings and strategic planning sessions, maintaining the highest level of discretion.
- Conducted in-depth industry-specific research to create compelling PowerPoint presentations for executive speaking engagements, customer meetings, and internal updates, ensuring alignment with current trends and market forecasts.
Branch Support Specialist- Compliance
Nesco Resource
10.2020 - 03.2021
- Increased volume of new hire starts by enhancing customer service, streamlining onboarding, and conducting new hire orientations
- Manage all aspects of the hiring process to ensure compliance with state and federal laws
- Deliver exceptional experiences, adapting candidate approach to fit individual preferences and needs
Customer Success Manager
Populus Group
08.2018 - 04.2020
- Secured 100% customer retention by building consultative relationships, having on-site customer lunch n’ learns and hosting employee appreciation events
- Gained deep understanding of customers’ business goals and initiatives to develop strategic up-sell opportunities resulting in 89% increased revenue
- Led process improvement and problem-solving efforts to create standard procedures for payroll calculators, ensuring rate accuracy and reducing risk
- Completed Speed of Trust coursework to be certified as Populus Group Trust Ambassador
Payroll Services Coordinator
Populus Group
04.2017 - 08.2018
- Managed pre-employment screenings and new hire onboarding and payroll documentation
- Mediated contract workers issues related to role expectations, compensation, performance, and policies
- Processed weekly payroll for seven national companies, ensuring accurate and timely paychecks for 400+ workers
Account Executive, Advertising Sales
The Weather Channel LLC
04.2008 - 10.2012
- Created client sales strategies based on individual business goals and needs, marketplace conditions, ratings trends, and programming initiatives
- Collaborated with special products groups to create and maintain marketing materials for sales presentations and client meetings
- Partnered with digital teams to create a one-of-a-kind sponsorship integration with automotive client, promoting the vehicles’ brand, capabilities, and features, resulting in securing multi-year commitment, increasing revenue by 250%
- Exceeded aggressive yearly sales goals in 2009 (+9%), 2010 (+30%), and 2011 (16%)
Education
High School Diploma -
Troy High School
Troy, MIBachelor of Arts - Communications
Oakland University
Rochester, MISkills
Sales support
Client retention strategies
Sales presentations
Sales tracking
Sales pipeline management
CRM software
Effective communication
Adaptability and flexibility
Problem-solving
Relationship building
Product knowledge
Volunteer Experience
- Chemo Angels
- New Day Foundation for Families
- Boys & Girls Clubs of America
Timeline
Research Analyst
Munro & Associates
09.2022 - 03.2024
Executive Administrative Assistant to CEO
Munro & Associates
03.2021 - 09.2022
Branch Support Specialist- Compliance
Nesco Resource
10.2020 - 03.2021
Customer Success Manager
Populus Group
08.2018 - 04.2020
Payroll Services Coordinator
Populus Group
04.2017 - 08.2018
Account Executive, Advertising Sales
The Weather Channel LLC
04.2008 - 10.2012
Sales Administrator
Munro & Associates
3 2024 - Current
High School Diploma -
Troy High School
Bachelor of Arts - Communications
Oakland University