Dependable Bartender equipped for fast-paced work and changing daily needs. Serves customers effectively with exceptional attention to detail and a hardworking approach. Seeks out opportunities to go above and beyond basics, improve processes, and increase customer satisfaction with the ability to quickly learn new skills. Hardworking and reliable team player focused on going above and beyond to support her team and serve customers. Motivated to continue to learn and grow in the industry.
Hi, I’m
Kimberly Shiner
Clermont,FL
Summary
Overview
13
years of professional experience
1
Certification
Work History
Hilton
MANAGING BARTENDER
02.2023 - 10.2024
Job overview
- Executed daily opening and closing procedures, including cash drawer setup and inventory checks. While also maintaining accurate records of liquor inventory and sales figures.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Hired, trained, scheduled, evaluated, and supervised bar staff members.
- Established relationships with vendors to negotiate prices on products purchased for the bar. Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
- Assisted with menu development by suggesting new drinks or cocktail recipes.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Asked customers about meals to assess satisfaction and collect vital feedback. Greeted frequent visitors by name and explained new promotions.
The Crowne Plaza Hotel
BARTENDER
10.2022 - 02.2023
Job overview
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Verified legal drinking age of patrons through stringent ID checks
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions
- Used POS system to process cash and credit card transactions
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
- Addressed customer questions regarding menu items and remade incorrect drinks
- Increased bar profits by consistently promoting the highest profit drink options
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers
- Measured and mixed ingredients to prepare standard and specialty cocktails for customers
- Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests.
The Plaza
MANAGING BARTENDER
08.2021 - 09.2022
Job overview
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Verified legal drinking age of patrons through stringent ID checks
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty
- Prepared and served non-alcoholic beverages to customers upon request
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers
Davenport Ale House
BARTENDER
04.2021 - 03.2022
Job overview
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
- Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers
- Increased bar profits by consistently promoting the highest profit drink options.
Longshot Bar & Billiards
BARTENDER
04.2021 - 03.2022
Job overview
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
- Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
- Recommended house specials to new patrons to boost revenue
- Used POS system to process cash and credit card transactions
- Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware
- Increased bar profits by consistently promoting the highest profit drink options.
Reds Good luck Tavern
BARTENDER
02.2012 - 03.2019
Job overview
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
- Cleaned and sanitized glassware and flatware and stored in bar areas for easy access
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
- Worked with management to develop and implement scheduled bar maintenance
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
Education
Windsor Central HighschoolWindsor, NY
HIGH SCHOOL DIPLOMA
06.2003
University Overview
Skills
- Deliver exceptional Customer service and develope A rapport with customers
- Problem-solving
- Task prioritization & multitasking
- Motivation
- Organization
- Promote sales and suggestive selling
Certification
Tips certified
Timeline
MANAGING BARTENDER
Hilton
02.2023 - 10.2024
BARTENDER
The Crowne Plaza Hotel
10.2022 - 02.2023
MANAGING BARTENDER
The Plaza
08.2021 - 09.2022
BARTENDER
Davenport Ale House
04.2021 - 03.2022
BARTENDER
Longshot Bar & Billiards
04.2021 - 03.2022
BARTENDER
Reds Good luck Tavern
02.2012 - 03.2019
Windsor Central Highschool
HIGH SCHOOL DIPLOMA
Similar Profiles
Sherry DaniellSherry Daniell
Laundry Attendant at HiltonLaundry Attendant at Hilton
Alvin BradshawAlvin Bradshaw
Houseman at HiltonHouseman at Hilton
Gabrielle MizeGabrielle Mize
Barista at HiltonBarista at Hilton
Alonna JohnsonAlonna Johnson
Front Office Assistant at HiltonFront Office Assistant at Hilton
Blaine AswellBlaine Aswell
Delivery Driver/Customer Service Representative at Exodus Trading Co.Delivery Driver/Customer Service Representative at Exodus Trading Co.