Kimberly Shipley
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant
Mayo Clinic Health System
Eau Claire, WI
05.2023 - Current
- Manages department inbasket, phone calls and faxes.
- Communicated with patients with compassion while keeping medical information private.
- Answered phone calls to provide assistance for patient's.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Provided administrative support to clinical staff as needed.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Scanned documents into Epic according to protocols using Hyland and Esweep.
- Assisted with referrals and prepared medical records for patients.
- Managed physician calendar.
- Exceeded customer satisfaction by finding creative solutions to problems.
- PandaDoc.
- Provider support.
- Assist supervisor with All Staff monthly meeting requirements.
- Preceptor for our cohort.
SANE Advocate
The Bridge to Hope
Menomonie
01.2023 - Current
- Offer support to victims of sexual assault at the time of their medical exam (SANE exam).
Occupational Medicine Specialist
Mayo Clinic Health System
Eau Claire and Menomonie
12.2019 - Current
- Work directly under the Medical Review Officer to organize and facilitate the drug testing process
- I obtained my Medical Review Officer Assistant Certificate 12/2020
- Process drug screen results
- Manage client emails and phone calls
- Manage/submit payments through Livecycle
- Work directly with outside companies to manage company protocols and update their account in CRM
- End of month reconciliation
- Request billing numbers for companies in Revenue Cycle
- Review client billing weekly
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Learn and adapted quickly to new technology and software applications
- Preceptor for new hires
- Drug and alcohol testing
- Audiogram, Spirometry and Fit testing
- Order supplies for department.
Certified Medical Assistant
Mayo Clinic Health System
Menomonie
06.2013 - 12.2019
- Created and managed the Physician call schedule for OB/GYN
- Created and managed the schedule of clinic staff
- Scheduled surgeries for OB/GYN
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Completed clinical procedures, Colposcopy, Endometrial Biopsy, LEEP, IUD insertion and removal, Hysteroscopy, Ablation, and pap smears
- Epic Superuser.
Education
Medical Review Officer Assistant -
RTI
12.2020
Medical Assistant
Wisconsin Indianhead Technical College
New Richmond, WI05-2003
Skills
- Analytical and Critical Thinking
- Quality Assurance
- Dependable and Responsible
- Communication
- Self-Directed
Timeline
Medical Administrative Assistant
Mayo Clinic Health System
05.2023 - Current
SANE Advocate
The Bridge to Hope
01.2023 - Current
Occupational Medicine Specialist
Mayo Clinic Health System
12.2019 - Current
Certified Medical Assistant
Mayo Clinic Health System
06.2013 - 12.2019
Medical Review Officer Assistant -
RTI
Medical Assistant
Wisconsin Indianhead Technical College
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