Kimberly Shiver

Managed all aspects of daily operations of two retail locations to include training & development, associate and team goal setting, scheduling, payroll, financials, budgets, inventory, and customer service.

• Trained new employees on proper protocols and customer service standards
• Reached and exceeded individual/team sales target goals.
• Interacted well with customers to build connections and nurture relationships
• Performed recruiting, hiring and training of team members and management training of other store locations
• Managed purchasing, sales, marketing and customer account operations efficiently
• Performed and monitored daily picks, packaging, and ship outs of incoming orders from corporate headquarters
• Aided in creation of Management Handbook, store policies, and training procedures
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings
• Supervised creation of exciting merchandise displays to catch attention of store customers
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Reported issues to higher management with great detail
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Managed inventory control, cash control, and store opening and closing procedures

Over saw start-up and design of women's designer boutique. Managed all aspects of daily operations.

• Established business operating procedures, standards and policies
• Set-up and developed training of POS system
• Managed all aspects of business to include daily oversight, staffing, accounting, and buying
• Evaluated suppliers routinely to assess product quality, timeliness, and compliance of deliveries
• Conducted daily inventory audits to identify any variance concerns
• Produced profits in first year of operation
• Built direct relationships with designer reps and traveled to New York for seasonal buys
• Handled all marketing and promotions to promote store and drive business into store
• Planned and executed numerous promotions and events to create brand awareness
• Designed and/or managed social media outlets including company website, Instagram, and Facebook.
• Negotiated successful purchase of Boutique after one year of business.

Directly assisted store manager with daily store operations to include training & development, associate goal setting, scheduling, payroll, financials, budgets, inventory, and customer service.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
• Reached and exceeded individual sales target goals
• Met or exceeded weekly set client appointment goals every week
• Built Client Book to help generate repeat business and track customer concerns
• Performed and monitored daily picks, packaging, and ship outs of incoming orders from corporate headquarters
• Performed and oversaw merchandising and floor displays
• Developed, coached, and promoted employee to Assistant Store Manager
• Awarded Top Sales in store and in management for District every month

Performed administrative duties for President/Owner, Sales Manager, Service and Installation Manager, and Accounting Department.

Administrative Assistant (2011-2013)

• Composed internal memo's and external correspondence for senior management
• Provided support for programs, meetings and events, hotel and flights, transportation, room reservations, agenda preparation, and calendar maintenance
• Developed and/or updated spreadsheets and databases to better analyze performance and sales data
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and to communicate management instruction
• Aided in creation of new sales software program
• Responsible for monthly recording and reporting of individual and company sales
• Assisted Payroll, Accounts Payable, and performed monthly billing for service department
• Attended yearly training on billing and sales software

Sales Manager Assistant/Administrative Support (2006-2008)

• Responsible for all incoming and outgoing calls, setting up appointments, calendar, paperwork, and sales reports
• Developed new marketing strategies and packages
• Tracked and recorder weekly, monthly and annual sales by individual and team
• Database entry of new customers and files
• Aided Accounts Receivable and monthly customer billing

Accounts Receivable/Administrative Assistant (1994-1997)

• Performed and tracked collection calls and accounts receivable on past due accounts
• Aided with customer monthly billing and transferred customer database into new billing program
• Managed office supplies budget and inventory
• Created customer reports for all departments
• Assisted Installation Department with ordering and receiving of parts, and paperwork for new installations
• Prepared and entered all paperwork and reports for Sales Team
• Assisted management and departments with filing, copying, mail, presentation packets, and reporting

Managed store operations to include staffing, training & development, scheduling, payroll, financials, budgets, inventory, and customer service.

• Aided in set-up and start-up of new Monroe, OH store
• Implemented employee incentive structure to award top performers
• Oversaw daily training with sales associates through mentorship and role play
• Elevated store's guest satisfaction rating through intense focus on customer experience
• Reached and exceeded sales goal targets every quarter
• Developed, coached, and promoted employees to Assistant Manager and Key Holder positions
• Awarded Top Sales in Management for District multiple months
• Selected and aided in roll out and grand opening of new store locations