Kimberly Shoemaker
Orlando,FL
Summary
Am an accomplished leader with 30 plus years of sales management experience in various industries that encompasses business-to-business, consumer, direct and indirect sales. Proven ability to coach, develop and mentor associates with essential skills to exploit sales opportunities and maximize productivity. Effectively identify operational procedures and create a business plan to optimize efficiency and growth. Additionally, have the ability to work independently and with others, while maintaining a professional relationship that is mutually beneficial to the company, customers, employees, and vendors' expectations. Gained knowledge and excelled in areas such as: -Recruiting & Retention Coaching and Motivation -Business Management Training & Development -Sales & Business Planning Time Management -Sales Forecasting & Reporting Developing Programs Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
17
17
years of professional experience
Work History
Store Manager
Ross Stores
Orlando, FL
06.2016 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Manage over 50 associates and has 4 leaders below to provide leadership and direction
- Has worked and developed 4 stores and increased store's volume by 10%
Store Manager
Burlington
Altamonte Springs, FL
09.2012 - 06.2016
- Manage over $11 million dollar store, 105,000 square foot store Made profitable over 2% of sales within 6 months of transferring to store.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Assistant Manager
TJMAXX
The Villages, FL
07.2010 - 08.2012
- Participates in and coordinates with Assistant Store Managers in process of recruiting and hiring store associates -Ensure that training programs are conducted and all sales associates are trained and developed -Directs operational work assignments throughout store -Manage store operations, human resources functions and daily activities of cash office -Manages time and attendance reporting and ensures that payroll is properly closed daily and weekly -Conduct audits throughout store to maintain proper sizing, human resource and safety guidelines -Manages Door to Floor process and other backroom activities -Provide coaching, developing and training to Backroom, Administrative, Customer Experience Coordinators -Complete schedules for entire store and maintain proper payroll -Maximizes store sales opportunities (both current and future) -Identify merchandising opportunities and challenge in each department by review daily/ weekly sales reports -Analyze existing business by reviewing sales/ merchandising reports and make plans to execute and maximize sales -Supervise markdown team and ensure timely and accurate markdown completion -Maintain merchandising presentation to be "customer ready" standards -Provide direction and follow up to associates in order to ensure timely execution of merchandise related directives, and features and signage. Manage over 30 associates and developed several to next level
Customer Service Trainer/Manager
Bed Bath& Beyond
Orlando, FL
01.2006 - 07.2010
- Managing and motivates team to increase sales and ensure efficiency -Managed hiring process, partnering with Site Management and Human Resources, to gain incite on hiring needs, meet hiring goals and structure process accordingly -Actively plays role in acclimating news hires to company while building their understanding of company strategies -Provide personalized 1-1 coaching to various sales associates to meet performance/sales objectives -Consistently and effectively, shares best practices and insights team to drive performance -Partner with internal and external business teams to ensure optimal performance -Organized special promotions, displays and events Maintaining awareness of marketing trends in retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing -Ensuring standards for quality, customer service, health and safety measures were met -Analyzing sales figures and forecasting future sales volumes to maximize profits -Demonstrated commitment to consistency by regularly attending meetings and trainings designed to contribute to existing leadership skills.
Education
High School Diploma -
University High School
Orlando, FL05.1993
Skills
- Performance Assessment
- Originality and Creativity
- Team Leadership
- Problem Anticipation and Resolution
- Employee Motivation
- Customer Service Management
- Recruitment and Hiring
- Training Management
- Merchandising Plan Development
- Merchandise Standards
- Standard Operating Procedures Understanding
- Staff Management
- Manager Coaching and Training
- Staff Training
- Retail Store Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Ross Stores
06.2016 - Current
Store Manager
Burlington
09.2012 - 06.2016
Assistant Manager
TJMAXX
07.2010 - 08.2012
Customer Service Trainer/Manager
Bed Bath& Beyond
01.2006 - 07.2010
High School Diploma -
University High School
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