Kimberly Siegfried
Northampton,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Dispatch Coordinator
B Braun Medical
03.2022 - Current
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
Customer Service/Sales
Wheel Collision Center
03.2003 - 09.2021
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Managed accounts receivable.
Education
GED -
Parkland High School
Allentown, PASkills
- Workflow Processes
- Customer Experience
- Dispatch Coordination
- Effective Scheduling
- Client Satisfaction
Timeline
Dispatch Coordinator
B Braun Medical
03.2022 - Current
Customer Service/Sales
Wheel Collision Center
03.2003 - 09.2021
GED -
Parkland High School
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