Kimberly Simmons
Peoria,IL
Summary
Accomplished professional with a proven track record at AT&T, excelling in team leadership, account management, and customer service. Expert in Microsoft Excel and adept at fostering teamwork and collaboration. Achieved significant improvements in productivity and customer satisfaction by leveraging sales expertise and issue resolution skills.
Overview
29
29
years of professional experience
Work History
Team Leader
AT&T
01.2021 - 09.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Account Specialist
AT&T
12.2015 - 12.2020
- Secured payments and collected on delinquent accounts with tailored payment plans
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Managed collection activities of over 500 accounts
- Reconciled discrepancies efficently and in timely manor for customer
Customer Advocate (Sales & Credit Verification)
AT&T
01.2000 - 11.2015
- Verified customers identity and credit worthiness
- Assisted residential and business customer with complex service order requests
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Educated customers about billing, payment processing and support policies and procedures.
Accounting Associate
YMCA Corporate Office
03.1995 - 12.2000
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
Associate of Applied Business - Accounting And Business Management
Northwestern Business College
Chicago, ILSkills
- Microsoft word, excel, power point
- Teamwork and Collaboration
- Issue Resolution
- Sales expertise
- Account Management
- Accounting
Timeline
Team Leader
AT&T
01.2021 - 09.2023
Customer Account Specialist
AT&T
12.2015 - 12.2020
Customer Advocate (Sales & Credit Verification)
AT&T
01.2000 - 11.2015
Accounting Associate
YMCA Corporate Office
03.1995 - 12.2000
Associate of Applied Business - Accounting And Business Management
Northwestern Business College
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