Kimberly Simpson
Bakery/Deli Academy Trainer
Brandon,FL
Summary
Reliable employee seeking meaningful position. Offering excellent communication and good judgment. Experienced in customer service with over 10 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful with offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services, organization and products. Eager to participate with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of people in fast-paced settings. Innovative and goal-oriented professional committed to customer service. Dedicated team player skilled at mediation and conflict resolution.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Bakery/Deli Department Manager
Walmart
Riverview, FL
2021.08 - Current
- Assist customers with questions and products.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Online Grocery Shopper
Walmart
Riverview, FL
2019.10 - 2021.08
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cash Office Manager
Walmart
Tampa, FL
2014.04 - 2019.10
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies.
- Reduced financial inconsistencies while assessing and verifying reports.
- Controlled register totals daily.
Sales Associate
Walmart
Brandon, FL
2010.07 - 2014.04
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
Education
Associate of Science - Culinary Management
HCC
Brandon/Tampa 2012.08 - 2018.12
No Degree - Medical Billing And Coding Certification
FCC
Tampa 2001.05 -
High School Diploma -
Durant High School
Plant City, FL 2004.08 - 2008.06
Skills
Commercial production
Food management experience
Creative merchandising
Employee scheduling
Staff Management
Customer Relations
Excellent Communication
Cash register operation
Point of sale operation
Problem-solving skills
Adapt to diverse groups
Exceptional customer service
Excellent people skills
Professional demeanor
Certification
Food Safety Certification (Servsafe)
Timeline
Food Safety Certification (Servsafe)
2022-02
Bakery/Deli Department Manager
Walmart
2021.08 - Current
Online Grocery Shopper
Walmart
2019.10 - 2021.08
CPR
2018-01
Cash Office Manager
Walmart
2014.04 - 2019.10
Associate of Science - Culinary Management
HCC
2012.08 - 2018.12
Sales Associate
Walmart
2010.07 - 2014.04
Medical Billing and Coding
2009-06
High School Diploma -
Durant High School
2004.08 - 2008.06
No Degree - Medical Billing And Coding Certification
FCC
2001.05 -