Kimberly Simpson
Providence,UT
Summary
Proven Collections Agent with a track record of maximizing revenue recovery for Loan Servicing Center. Excelled in account management, while leveraging empathy and negotiation skills to devise effective payment arrangements. Recognized for surpassing goals and enhancing client satisfaction, demonstrating a unique blend of technical proficiency and interpersonal acumen. Veteran [Job Title] with more than 10 years of expertise in leading billing and collections functions. Successful in applying operational efficiency methodologies to drive collections operations and improve best practices. Brings transformative leadership and track record of innovation to growing organizations. Skilled foreclosure specialists with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Experienced Financial Services Associate and proven leader by developing customer relationships. Dedicated to generating customer goodwill and loyalty by developing key relationships with clients. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
2
2
years of professional experience
Work History
Collections Agent
Loan Servicing Center
- Maintained strong working relationships with lenders and servicers, ensuring efficient communication and resolution of client concerns.
- Conducted thorough assessments of clients'' financial situations to determine eligibility for various loss mitigation options, resulting in appropriate recommendations and actions taken.
- Maintained strict confidentiality of credit and customer information.
- Enhanced client understanding of personal finance management by conducting budgeting workshops tailored specifically for homeowners at risk of foreclosure.
- Approved and modified risk grade recommendations with focus on avoiding potential defaults and foreclosures.
- Streamlined the foreclosure prevention process through diligent case management, improving overall efficiency and client satisfaction.
- Analyzed individual cases for potential loan modifications, resulting in successful mortgage retention for numerous clients.
- Educated clients on available government assistance programs, enabling informed decision-making during distressed times.
- Managed caseloads effectively by prioritizing urgent cases requiring immediate attention in order to prevent further escalation into foreclosure proceedings.
Debt Collector
Discover Card
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Documented customer payment interactions and account statuses for future reference.
Customer Account Representative
MORGAN STANLEY, RR Donnelley
- Manage daily volume of inbound calls and emails from participants, providing world-class customer service to both internal and external clients in all interactions
- Strengthen and enhance existing client relationships through the processing of client requests, timely resolving of client inquiries, and making sure key client information and documentation is up to date
- Conduct outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital, online access and cash management offerings, that support clients’ needs
- Identify opportunities to deepen existing relationships through a referral-based model; balance efficient issue resolution with discovery conversations to identify opportunities for deepening client relationships
- Onboard new client accounts by collecting and inputting required documentation and client information
- Apply Firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity
- Recognize and mitigate risk, ensure a deep understanding of and adherence to all policies and procedures; uphold requirements of the Quality Assurance guidelines
- Other duties as assigned
Substitute Teacher, K-12
Kelly Educational Services
2022.09 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
Education
Nail Technician
Color My Nails School of Nail Technology
Midvale, UTHigh School Diploma -
Brighton High School
Salt Lake City, UT06.1997
Skills
- Payment Arrangement
- Collections processing
- Account Management
- Debt Negotiation
- Delinquent account management
- Organizational Skills
- Account Investigation
- Repayment plan structuring
- Account Reconciliation
- Customer research
- Account Review
- Fair Debt Collections Practices
Timeline
Substitute Teacher, K-12
Kelly Educational Services
2022.09 - Current
Collections Agent
Loan Servicing Center
Debt Collector
Discover Card
Customer Account Representative
MORGAN STANLEY, RR Donnelley
Nail Technician
Color My Nails School of Nail Technology
High School Diploma -
Brighton High School
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