Kimberly Sims
Barista
Hewitt,TX
Summary
Solutions-driven IT professional proficient in MS Enterprise Systems and network engineering. Strategic and analytical with an organized approach and aptitude for project management and product support. Well-versed in conducting critical analyses and problem-solving. Committed to providing high-level solutions that drive revenue. Demonstrated success in recovery planning, project mapping and training.
Overview
3
3
years of professional experience
1
1
Language
6
6
years of post-secondary education
Work History
IT Intern
Brazos River Authority
10.2025 - 02.2026
- Assisted in troubleshooting hardware and software issues to enhance system functionality.
- Supported daily IT operations by monitoring network performance and resolving technical problems.
- Collaborated with team members on software updates and system upgrades to improve efficiency.
- Documented technical procedures and user guides to facilitate knowledge transfer among staff.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
Barista
Starbucks
Hewitt, TX
08.2024 - Current
- Greet customer's take orders and provide a great customer experience.
- Support other partners during busy periods and help to create a welcoming store environment.
- Prepared high-quality beverages consistently according to standardized recipes.
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted in training new baristas on beverage preparation techniques.
- Operated espresso machines and equipment efficiently to maintain workflow during peak hours.
Customer Advocate
Carvana
San Antonio, TX
10.2022 - 04.2024
- Interacting with customers to provide information pertinent to products and service, placement of orders, and growing new and existing accounts.
- Research and resolve account and service problems with knowledgeable support.
- Manage customer relationship by performing the full range of customer service functions, using common courtesy and discretion to achieve customer loyalty.
- Educate customers about billing, payment processing and policies/procedures.
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Coordinated with cross-functional teams to enhance customer satisfaction and streamline processes.
- Analyzed customer feedback to identify trends and improve service delivery.
- Developed training materials for new team members, promoting best practices in customer service.
Education
Bachelor of Arts - Entrepreneurship
Paul Quinn College
Dallas, TX 01.2020 - 05.2023
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ 08.2023 - 10.2025
Skills
Active Listening
Timeline
IT Intern
Brazos River Authority
10.2025 - 02.2026
Barista
Starbucks
08.2024 - Current
Bachelor of Science - Information Technology
University of Phoenix
08.2023 - 10.2025
Customer Advocate
Carvana
10.2022 - 04.2024
Bachelor of Arts - Entrepreneurship
Paul Quinn College
01.2020 - 05.2023