Kimberly Sivo
Roseville,CA
Summary
Administrative Manager and Executive Assistant with 40+ years of experience supporting executives, teams, and customer-facing operations. Known for building efficient systems, streamlining workflows, and maintaining high standards of confidentiality and professionalism. Highly organized, service-driven, and trusted to manage complex schedules, sensitive information, and daily operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Driving School Administrator & Customer Service Specialist
Danville Driving School (Ascot Staffing)
04.2021 - 10.2022
- Managed front-office operations for a high-volume driving school supporting ownership, staff, and ~6 instructors while handling continuous phone and in-person inquiries.
- Oversaw student enrollment, scheduling, payments, and documentation in compliance with California DMV requirements.
- Delivered consistent, high-quality customer service, resolving inquiries and processing transactions accurately and efficiently.
- Maintained detailed student records, payment logs, lesson tracking, and certification paperwork.
- Increased daily sales by promoting state-approved driver education programs to parents and students.
- Authored a comprehensive Office Guidelines Manual, standardizing procedures and improving training consistency.
- Reorganized office supplies and operational binders, improving accessibility and daily workflow efficiency.
Executive Assistant & Office Administrator
Sentinels of Freedom (Ascot Staffing)
04.2018 - 11.2020
- Provided executive and administrative support to 9 staff members, including directors, managers, and remote team members across multiple locations.
- Managed calendars, travel, correspondence, office operations, and vendor relationships to support organizational efficiency.
- Created standardized templates, forms, and procedures, reducing administrative redundancy and errors.
- Reconciled corporate credit card statements and resolved discrepancies.
- Coordinated logistics for the organization’s annual fundraising gala, including hotel accommodations and vendor communications.
- Maintained Salesforce data integrity by auditing and cleaning records to improve reporting accuracy.
- Fostered a positive workplace culture through employee appreciation initiatives and internal support.
Office Administrator (Contract)
Carl Zeiss X-ray Microscopy, Inc.
05.2015 - 09.2016
- Delivered comprehensive administrative and front-office support in a fast-paced corporate environment.
- Served as primary point of contact for visitors, vendors, and building management.
- Coordinated executive calendars, meetings, conference room scheduling, and travel logistics.
- Designed and implemented improved workflows, reporting systems, and documentation processes.
- Managed office equipment, supplies, and vendor service requests.
- Supported domestic and international shipping, maintaining compliance with import/export requirements.
- Independently handled special projects while balancing multiple competing priorities.
Education
AA - Business Administration
De Anza College
Cupertino, CASkills
- Executive & Administrative Support
- Office & Operations Management
- Customer Service Excellence
- Calendar & Travel Management
- Process Improvement & Documentation
- Vendor & Facilities Management
- Bookkeeping & Expense Reconciliation
- Event & Meeting Coordination
- CRM & Database Management
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Mac & PC
Career Break
- Stay-at-Home Mom — January 2001 – May 2015
- Personal Sabbatical / Medical Leave — September 2016 – April 2018
Timeline
Driving School Administrator & Customer Service Specialist
Danville Driving School (Ascot Staffing)
04.2021 - 10.2022
Executive Assistant & Office Administrator
Sentinels of Freedom (Ascot Staffing)
04.2018 - 11.2020
Office Administrator (Contract)
Carl Zeiss X-ray Microscopy, Inc.
05.2015 - 09.2016
AA - Business Administration
De Anza College