Kimberly Skirvin
Glencoe,KY
Summary
I am an energetic, dedicated worker looking for an entry-level position, I can apply my skills.
Overview
22
22
years of professional experience
Work History
Recruiter/ Account Manager
Crown Staffing
11.2019 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
Receptionist
Staffinders Inc.
12.2017 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Bar Manager
Reds Tavern
08.2002 - 12.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Consulted with managers to organize special events and promotions.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Bank deposits
- Handled all receiving and payouts.
Education
GED -
Kenton Conty Adult Education Center
Kenton Ky09.1986
Skills
- Candidate Screening
- Administrative Skills
- Recruiting and Sourcing
- Team Collaboration
- Time Management
- New Hire Training
- Administrative Support
- Training and Onboarding
- New hire paperwork processing
- Recruitment
- New hire orientations
- Pre-screening candidates
- Client Relationship Management
- Background checking
- Candidate Sourcing
- Self-Motivated Work Ethic
- Background Checks
- Candidate and client relations
- Cold-calling
- Pre-Employment Screening
- Outbound Calling
- Employment Verification
- Confidentiality handling
- Customer Service
- Reliable
- Responsible
- Inventory Control
- Data Entry
Timeline
Recruiter/ Account Manager
Crown Staffing
11.2019 - Current
Receptionist
Staffinders Inc.
12.2017 - 11.2019
Bar Manager
Reds Tavern
08.2002 - 12.2017
GED -
Kenton Conty Adult Education Center