Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kimberly Sloan

Lakeland

Summary

Underwriter with solid experience in auto insurance. Conscientious and committed to adhering to standards, underwriting guidelines and authority level.

Looking to for an opportunity to use my skills and experience to benefit the company and further my career.

Overview

16
16
years of professional experience

Work History

Underwriter II

GEICO Insurance Company
11.2017 - Current
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.

Customer Service Agent

GEICO Insurance Company
08.2015 - 11.2017
  • Answered called from policyholders to assist with questions, endorsements, etc
  • Was selected to work with new hires to answer their questions while newly taking inbound calls
  • Selected to work with teammates on call quality and call handling to increase their numbers
  • Made Chairman's Club as a top performer


Military Service Center Performance Analyst

GEICO Insurance Company
03.2014 - 08.2014
  • Scored calls for agents to review for quality and customer interaction.
  • Scored 1134 calls with only 7 overturned.
  • Filled in for supervisors for meetings and vacations.
  • Created and executed team trainings on new procedures and top errors.
  • Coached group of new agents for 2 weeks with SBS calls, root cause analysis and call calibrations resulting in more confidence and success

Retention Specialist

GEICO Insurance Company
06.2013 - 03.2014
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Handled retention calls to save customers and/or convert them to a new rating structure product
  • Worked on various Military projects to create awareness of military benefits for members
  • Worked with other departments to find synergy and collaborate on best practices


Military Service Center Customer Service Agent

GEICO Insurance Company
04.2008 - 06.2013
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Arts - Telecommunications

Indiana University Bloomington
Bloomington, IN

CPCU Designation -

The Institutes
04.2025

Skills

  • Underwriting guidelines knowledge and application
  • Analyzing data
  • Documentation Review
  • Risk Assessment
  • Excellent Communication skills
  • Detail oriented
  • Multitasker with ability to adapt to change
  • Positive attitude

Additional Information

Licensed insurance agent with 20-44 Personal Lines FL state insurance license


Timeline

Underwriter II

GEICO Insurance Company
11.2017 - Current

Customer Service Agent

GEICO Insurance Company
08.2015 - 11.2017

Military Service Center Performance Analyst

GEICO Insurance Company
03.2014 - 08.2014

Retention Specialist

GEICO Insurance Company
06.2013 - 03.2014

Military Service Center Customer Service Agent

GEICO Insurance Company
04.2008 - 06.2013

Bachelor of Arts - Telecommunications

Indiana University Bloomington

CPCU Designation -

The Institutes

Similar Profiles

CREATE PROFILE
Kimberly Sloan