Kimberly Sloup
Kansas City,MO
Summary
Motivated individual with experience in the hospitality industry. Proven ability to develop and deliver comprehensive training programs. Adept at assessing server needs, developing training solutions and crafting effective learning materials. Skilled in building relationships and fostering a safe and productive learning environment.
Overview
7
7
years of professional experience
Work History
Bartender
Third Street Social
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift..
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Manager
Double Tap KC
02.2024 - 08.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Mentored and trained staff members to ensure exceptional customer service standards.
Server Team Lead
T'Shotz
10.2020 - 01.2024
- Provided technical leadership to a team of servers, overseeing server deployments and maintenance
- Developed and implemented strategies for troubleshooting server issues in an efficient manner
- Served as positive role model and mentor for restaurant waitstaff
- Increased server efficiency by fulfilling additional responsibilities and training new servers.
Bar Manager
The Clubhouse Experience
07.2019 - 10.2020
- Managed daily operations, including scheduling, ordering, and inventory control
- Delivered exceptional customer service by tending to guest needs
- Provided exceptional customer service at all times, resolving complaints quickly and professionally
- Monitored daily operations, including cash handling procedures and staff performance reviews.
Hospitality Lead
Main Event
06.2017 - 08.2019
- Utilized advanced problem solving skills to resolve guest complaints quickly and efficiently
- Organized special events while providing exceptional customer service to guests
- Assisted in developing strategies to increase sales, reduce costs, and improve efficiency within the department
- Provided leadership and guidance to front-of-house staff during peak hours ensuring smooth operation of restaurant services.
Education
High School Diploma -
Bishop Neuman
05.2002
Skills
- Provided technical leadership to a team of servers, overseeing server deployments and maintenance
- Conducted regular performance reviews with the server team and developed individualized action plans for improvement
- Developed and implemented strategies for troubleshooting server issues in an efficient manner
- Served as positive role model and mentor for restaurant waitstaff
- Increased server efficiency by fulfilling additional responsibilities and training new servers
- Managed daily operations, including scheduling, ordering, and inventory control
- Delivered exceptional customer service by tending to guest needs
- Provided exceptional customer service at all times, resolving complaints quickly and professionally
- Monitored daily operations, including cash handling procedures and staff performance reviews
- Directed, coached and mentored team of 20 hospitality staff to ensure efficient operations
- Performed daily opening and closing duties including setting up registers, restocking supplies, cleaning workstations
- Utilized advanced problem solving skills to resolve guest complaints quickly and efficiently
- Organized special events while providing exceptional customer service to guests
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Organizational ability
- Responsible Alcohol Service
Timeline
Bartender
Third Street Social
05.2024 - Current
Bar Manager
Double Tap KC
02.2024 - 08.2024
Server Team Lead
T'Shotz
10.2020 - 01.2024
Bar Manager
The Clubhouse Experience
07.2019 - 10.2020
Hospitality Lead
Main Event
06.2017 - 08.2019
High School Diploma -
Bishop Neuman
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