Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Kimberly Smith

Public Health Professional
Fort Dix,NJ

Summary

Motivated, driven, and well-versed public health professional and veteran who has managed all public health programs, created and launched projects, campaigns and special events for health promotion and disease prevention. Proficient in gathering public health data, analyzing data and identifying trends, drafting and finalizing program policies. Passionate about engaging with communities to improve and promote health. Available and willing to relocate.

Overview

29
29
years of post-secondary education
16
16
years of professional experience

Work History

General Manager

Dunkin Donuts
Browns Mills, NJ
11.2019 - Current
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Supervisor

Deer Oaks Behavioral Health Employee Assistance
San Antonio , TX
09.2011 - 03.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained compliance with company policies, objectives and communication goals.
  • Provided supportive link between external customers and internal operations.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Audited and documented all processes and procedures for new accounts department.
  • Supervised 11 employees to ensure continuity, professionalism, quality customer service, appropriate management of suicide and homicide situations, and proper protocols for requesting welfare checks for suicidal and homicidal beneficiaries.
  • Responsible for coordinating mental health care for more than one million beneficiaries from 68 local, national, and international employer organizations.
  • Worked with 54,000 local network and 8,000 international mental health providers to coordinate and schedule health care appointments for beneficiaries who were at risk of performing self-harm or inflicting harm onto someone else.
  • Collected, compiled, analyzed, and data retrieved from patient database to assess quality of services, access to care, utilization of services, and program continuity.
  • Collected, compiled, analyzed, and data retrieved from patient database to assess quality of services, access to care, utilization of services, and program continuity to improve cohesiveness.
  • Developed and implemented technical project management tools such as suicide and homicide response protocols, company plans and protocols, provider and employee schedules, and network provider credential tracking.
  • Designed and executed customer relation and management solutions, process improvement teams, and employee training.
  • Designed promotional marketing strategies and materials on mental and behavioral health services to increase utilization of services.

Medication Aide

Emeritus Senior Living Facility
San Antonio, TX
01.2011 - 09.2011
  • Kept digital records of patient details, medications, billing and other activities.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Followed nutritional plans to prepare optimal meals.
  • Provided patients with assistance in completing daily tasks, effectively reducing daily burden on family members.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Reported changes in patient status regarding drug therapy.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collaborated with physicians to design medication guidelines and educated patients and families on correct medication administration.

Public Health Technician

United States Air Force
Scott Air Force Base, IL
02.1998 - 10.2010
  • Solely managed the following public health programs: fetal protection, hearing conservation, force health management, entomology, infection control, bloodborne pathogen exposure and standards, communicable and infectious disease, deployment medicine, occupational health, food safety and sanitation, hospital employee health, medical standards, tuberculosis control and prevention, animal bite and rabies for more than 250,000 beneficiaries while supervising 12 subordinates, both nationally and internationally.
  • Executed supervisory skills for 19 personnel to manage continuity and responsibilities, and advises and provide feedback to employees regarding policies, procedures, and directives of program management and leadership.
  • Medical group liaison for local, county, state, and federal public health agencies for open communication regarding ongoing health issues within the community.
  • Performed routine analysis and quality assurance on major public health programs to ensure compliance with Health Services Inspection and Joint Commission inspections; received highest level resulting in zero findings.
  • Wrote and implemented initial and routine operating instructions, programs policies, and regulations for every public health program and provided expertise in the design of innovative public health interventions.
  • Researched, developed, and conducted routine training to leadership and subordinates on an array of public health issues, including medical intelligence, food safety, sexually transmitted disease prevention, fetal protection, hearing conservation, workplace safety, and unit deployment readiness.
  • Created and managed public health social media platform and organization website that provided various public health information and health promotion to audiences of all ages.
  • Conducted routine verbal, written, and electronic communication and collaboration with local, state, and county public health departments and organizations including the Centers for Disease Control and Prevention and Emergency Management.
  • Established, maintained, coordinated, reviewed, and analyzed all infectious/communicable disease and animal bites information collected from base, local, and state hospitals, clinics, and public health departments to identify trends in disease and outbreaks.
  • Assigned to international locations including Kuwait, Iraq, and Turkey to execute public health principles and health promotion to local nationals including administering vaccinations and implementing vaccination programs, food and water safety, education on hygiene, sanitation, and infectious and communicable disease prevention.
  • Spearheaded multiple various public health campaigns for social media avenues including prevention of sexually transmitted infections, diabetes, cardiovascular disease, food-borne and water-borne illness, infectious diseases, Influenza, vector-borne illness, and obesity.
  • Developed and published health questionnaires pertaining to sexual history for patients with sexually transmitted infections, tuberculosis screening and history, pre and post deployment health status, and foodborne illness investigations.
  • Conducted sexually transmitted infection patient and contact interviews and follow ups, to include appropriate lab testing and medication prophylaxis.
  • Solely managed the HIV/AIDS program.
  • Collected and analyzed data for two major infectious disease and foodborne illness outbreaks including tuberculosis and Norovirus for the Centers for Disease Control and Prevention.
  • Conducted Food Vulnerability Assessments for three national and one international military installations.
  • Investigated multiple occupational fitness and risk evaluations and occupational illness and injury reports to determine worker duty status.
  • Performed quality assurance on patient medical records and program compliance through SAVs and self-inspections to ensure compliance with Health Services Inspection.
  • Performed routine vector surveillance on local disease threats to include mosquito trapping, tick drags, and rodent trapping.
  • Performed weekly, monthly, semi-annual, and annual food and public facility sanitation inspections , including cafeterias, food courts, restaurants, hotels, dorm rooms, child care facilities, swimming pools, barber shops, etc. for more than 38 facilities, additionally conducted annual food handlers safety training for all facility supervisors.
  • Performed weekly, monthly, semi-annual, and annual food and public facility sanitation inspections , including cafeterias, food courts, restaurants, hotels, dorm rooms, child care facilities, swimming pools, barber shops, etc. for more than 38 facilities, additionally conducted annual food handlers safety training for all facility supervisors.
  • Performed food safety training, initial and routine food inspections for temporary food facilities, base potlucks, unit bake sales, and third party vendors to ensure compliance with local and base policies, in addition to the FDA Food Code.
  • Administer initial, routine, and final audiograms for members exposed to hazardous noise or who worked in a work center in the occupational health program.
  • Victim advocate for base Sexual Assault and Crisis Response Team; assisted sexual assault victims with anything they needed before, during, and after the investigation.
  • Performed routine dorm inspections for 2,400 residents to ensure members were living in a healthy and safe environment.
  • Routinely studied and executed applications and recommendations in accordance with federal, state, and local public health laws and governing guidance from the FDA Food Code, Centers for Disease Control and Prevention, World Health Organization, and National Institute of Health.
  • Collected, analyzed, and distributed epidemiological reports and data pertaining to child blood lead program, infection control, and communicable disease.
  • Investigated potential and existing health issues of public to protect people from environmental and other hazardous diseases.
  • Built positive strategic relationships with key decision-makers to support health strategies and initiatives.
  • Educated health care providers on prevention of disease and health promotion.
  • Improved medical health facilities by developing, recommending and implementing various medical health policies.
  • Evaluated program effectiveness to develop improved methods and processes.

Education

Masters in Public Health -

American Public University System
Charles Town, WV
01.2016 - 05.2019

Bachelor's in Public Health -

American Public University System
Charles Town, WV
08.2008 - 11.2015

No Degree -

University of Minnesota, School of Public Health
Duluth, MN
01.2012 - 03.2021

Associates -

Community College of The Air Force
Montgomery, AL
04.2000 - 07.2009

Skills

    Efficient multi-tasker

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Timeline

General Manager

Dunkin Donuts
11.2019 - Current

Masters in Public Health -

American Public University System
01.2016 - 05.2019

No Degree -

University of Minnesota, School of Public Health
01.2012 - 03.2021

Supervisor

Deer Oaks Behavioral Health Employee Assistance
09.2011 - 03.2013

Medication Aide

Emeritus Senior Living Facility
01.2011 - 09.2011

Bachelor's in Public Health -

American Public University System
08.2008 - 11.2015

Associates -

Community College of The Air Force
04.2000 - 07.2009

Public Health Technician

United States Air Force
02.1998 - 10.2010

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Kimberly SmithPublic Health Professional