Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly Smith

Bradford,RI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

General Manager/Field Training Specialist

CubeSmart Self Storage
East Greenwich, RI
06.2016 - 05.2022
  • Documented participation and evaluated learning for each participant.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Traveled to client locations to conduct training classes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Directed successful operational turnaround, eliminating over $20,000 in debt within 2 years.
  • Conducted inventory audits with 100% accuracy following company procedures.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Taught Store Managers and General Managers effective customer service techniques, boosting client satisfaction rates 100%.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.

Store Manager

Family Dollar
Westerly, RI
05.2011 - 06.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget

Front End Cashier

Ocean State Job Lot
Westerly, RI
08.2010 - 01.2011
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.

Customer Service Representative

Shaw's Supermarket
Wakefield, RI
01.2010 - 08.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Chariho High School
Wood River Junction, RI
06.2002

Skills

  • Virtual Learning Management
  • Orientation and Onboarding
  • Role Playing
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Microsoft Excel
  • Credit Card Payment Processing
  • Microsoft Office
  • Telephone Management
  • Microsoft Outlook
  • Cash Register Operations
  • Microsoft SharePoint
  • Microsoft Windows
  • Microsoft Teams

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

General Manager/Field Training Specialist

CubeSmart Self Storage
06.2016 - 05.2022

Store Manager

Family Dollar
05.2011 - 06.2016

Front End Cashier

Ocean State Job Lot
08.2010 - 01.2011

Customer Service Representative

Shaw's Supermarket
01.2010 - 08.2010

High School Diploma -

Chariho High School

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Kimberly Smith