Kimberly Smith
Customer Service Representative
Memphis,TN
Summary
Customer Services Representative focused on keeping teams on-task and exceeding quality, performance and safety standards. Gets most out of every resource and team member using creativity and excellent problem-solving abilities. Proven record of accomplishment in leadership.
Overview
4
4
years of professional experience
Work History
Line Worker
Milwaukee Tool
Mount Olive, MS
06.2021 - Current
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Assisted quality assurance by inspecting items and removing defective parts.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Customer Service Representative
Amazon(Remote)
Birmingham, AL
03.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Line Worker
AmazonMEM6
Olive Branch, MS
01.2020 - 12.2021
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Assisted quality assurance by inspecting items and removing defective parts.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took part in company-offered training sessions to improve skills and knowledge.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Education
High School Diploma -
Rosa Fort High School
Tunica, MS05.2009
Skills
- Banding Tools Operation
- Attention to Detail
- System Maintenance
- Heavy Lifting
Basketball, loving on my children and been a great wife
It to see them grow up and we take family trips. I used to play on Rosa Fort Basketball team and I always motivate my team mates that we in this together no matter what get us down, what throws at us. With God we have this
Languages
English
Timeline
Line Worker
Milwaukee Tool
06.2021 - Current
Customer Service Representative
Amazon(Remote)
03.2021 - 12.2021
Line Worker
AmazonMEM6
01.2020 - 12.2021
High School Diploma -
Rosa Fort High School