Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kimberly Smith

Byromville,GA

Summary

s. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

17
17
years of professional experience

Work History

CFA Coordinator

SERTEC CORPORATION
10.2017 - Current
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Call Representative

Check Cash Express
06.2016 - 07.2017
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Strengthened customer relationships by following up on unresolved issues and ensuring satisfactory resolutions were achieved.
  • Exceeded monthly targets for upselling additional services or products, contributing to overall company growth.

Hostess/ Reservation Coordinator

Max Lagers
01.2014 - 03.2015
  • Answered phone calls to take orders, give information and document reservations.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Production Coordinator

Tyson Food
04.2012 - 09.2013
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Reduced material waste and improved sustainability through diligent inventory management.
  • Negotiated contracts with suppliers and vendors for cost-effective transactions.
  • Oversaw quality control procedures throughout the production process to ensure consistent product outputs.

Administrative Assistant/ Receptionist

Southwest United Empowerment Zone
02.2007 - 08.2009
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Bachelor of Business - Management

Ashford University
Phoenix, AZ
12.2017

Skills

  • Microsoft (10 years)
  • Administrative Assistant (4 years)
  • Customer Service (10 years)
  • Hospitality (2 years)
  • Cash Handling (6 years)
  • Restaurant Management (2 years)
  • Regulatory Compliance
  • Report Writing
  • Contract Negotiation
  • Travel Coordination
  • Best Practices Implementation
  • Leadership and Change Management

Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Timeline

CFA Coordinator

SERTEC CORPORATION
10.2017 - Current

Call Representative

Check Cash Express
06.2016 - 07.2017

Hostess/ Reservation Coordinator

Max Lagers
01.2014 - 03.2015

Production Coordinator

Tyson Food
04.2012 - 09.2013

Administrative Assistant/ Receptionist

Southwest United Empowerment Zone
02.2007 - 08.2009

Bachelor of Business - Management

Ashford University

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Kimberly Smith