Kimberly Smith
Lehigh,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
General Manager
Mcdonalds
10.2018 - 02.2024
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Mcdonalds
03.2015 - 06.2018
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed employee evaluations,
- Interacted well with customers to build connections and nurture relationships.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Reported issues to higher management with great detail.
Education
No Degree - Photography
Southern New Hampshire University
Hooksett, NH04.2027
High School Diploma -
Wyoming Valley West Senior High School
Plymouth, PA06.2008
Skills
- Training and Development
- Team Oversight
- Staff hiring
- Labor Cost Controls
- Effective leader
- Problem Resolution
- Organizational Structuring
- Delegating Work
- Performance Evaluation and Monitoring
- Client Relations
- Employee Motivation
- Motivation
Timeline
General Manager
Mcdonalds
10.2018 - 02.2024
General Manager
Mcdonalds
03.2015 - 06.2018
No Degree - Photography
Southern New Hampshire University
High School Diploma -
Wyoming Valley West Senior High School
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