Kimberly Smith
Personal Lines Account Manager
Herndon,VA
Summary
A highly motivated personal lines account management professional with a proven track record of building and growing client relationships. Demonstrated ability to manage, cross-sell, and round out personal lines accounts. Organized, multi-tasker with the ability to genuinely connect with clients to ensure client satisfaction. Highly developed interpersonal and communication skills to manage clients and drive new business.
Overview
12
12
years of professional experience
Work History
Personal Lines Account Manager
Morgan Marrow
09.2021 - Current
- Managing a book of personal lines accounts for clients
- Responsible for cross-selling, renewals & account rounding on all clients
- Assisted and supported the producers in the tracking of policies and renewals
- Policy Reviews, Endorsements, Applications, COIs
- Successfully managed complex client cases involving multiple policy changes, coordinating with various internal departments and external partners to ensure efficient resolution.
- Assisted in the implementation of new company software, serving as a resource for colleagues during the transition period and helping to identify areas for improvement in system functionality.
- Conducted annual reviews of existing policies to update information.
- Monitored customer feedback and identified areas of improvement.
- Developed strong relationships with underwriters, effectively negotiating coverage options and rates on behalf of clients.
- Contributed to business development efforts by actively participating in networking events and building connections within the local community.
- Collaborated with sales team to cross-sell additional products, resulting in expanded portfolio offerings and increased revenue.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Started the commercial lines trucking initiative
- Also produced commercial lines trucking business
- Educated clients on insurance policies and procedures.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
Personal Lines Account Manager
Harvey Insurance Agency
07.2018 - 08.2021
- Manage a book of personal lines business comprising 1,977 accounts
- Manage a book of business of $5.1 million in personal lines
- Managed private client accounts with carrier, Nationwide Private Client
- Sales proposal writing and preparation
- Driving new business into the agency through business development and sales activities
- Referral-based account rounding
- Accompanied the owner to mortgage firms to establish sales channel relationships
- Cross-selling into commercial lines and life insurance
- Wide-ranging knowledge of personal lines products, coverages and carriers
- Working knowledge of life insurance
- Expert at client support and service function
- Endorsements
- Carrier relations.
Account Manager/Sales Assistant
Danaher & Skewes Insurance
01.2014 - 07.2018
- Prepare quotes for client consideration
- Proactively call clients for renewals
- EPIC
- Upsell and cross sell clients
- Follow up on client referrals; obtain policies
- Attend client sales meetings with producers
- Routine customer follow up on servicing and support issues
- Sales inquiries on behalf of producer for both commercial and personal lines
- Prospect clients for both small commercial and personal lines
- Advise clients on both personal lines and small commercial lines
- Interact with clients on claims
- Prepare applications & discuss coverage options
- Input client servicing, support, and sales data into AMS (EPIC)
- Obtain and analyze carrier pricing
- Issue client policies
- Actively generates client referrals.
Account Manager
Robert W Pierce DBA Griffin-Owens Insurance Group
06.2012 - 01.2014
- Property & Casualty licensed in District of Columbia, Maryland, and Commonwealth of Virginia
- Life & Health licensed in District of Columbia, Maryland, and Commonwealth of Virginia
- Advising potential clients and current clients on insurance coverage for auto, home, inland marine, life, personal umbrella, and commercial insurance
- Contact clients to schedule On Your Side review of policies near renewal time to update contact information, discuss any concerns or questions regarding policies, or to make changes to current policies
- Recommend coverage or introduce new discount programs available
- Create professional quote presentation using Marshall Swift Boeckh Replacement calculator to determine dwelling amount of insurance
- Discuss with client the procedure in the calculation and explain in full all aspects of the quote to ensure complete understanding of coverage provided
- Cross sell any product available and explain significance to policyholder so there is a clear understanding of the policy purchased
- Make follow up claim calls to policyholders after a loss to gather feedback information to confirm they were handled in a professional manner and their needs were met in a timely manner
- Generate new business through Centers of Influence, presentations to retirement homes to assist elderly with rental insurance and identity theft coverage
- Respond to underwriting memos and to ensure policies stay in force to avoid unnecessary cancellation letters
- Appointed with Nationwide, Victoria-Titan, AIC, Progressive and Hagerty Insurance Companies.
Education
High School Diploma -
Independence High School
Skills
Client Relations
undefinedAdditional Information
Avid reader, lousy surfer.
Prior Experience
01/01/2004, 12/31/2010, Miscellaneous, Client Service and Support, Client service and support in unrelated industry.
Professional Development
- Lotus Notes Course
- Achieving Business and Professional Excellence (IBM) Managing Priorities
- Projects and Deadlines (Boston Properties)
Avid Football fan. Pool shark.
Long-time faithful fan of the Washington Commanders.
Timeline
Personal Lines Account Manager
Morgan Marrow
09.2021 - Current
Personal Lines Account Manager
Harvey Insurance Agency
07.2018 - 08.2021
Account Manager/Sales Assistant
Danaher & Skewes Insurance
01.2014 - 07.2018
Account Manager
Robert W Pierce DBA Griffin-Owens Insurance Group
06.2012 - 01.2014
High School Diploma -
Independence High School
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