Kimberly Smith

Work History

Qualified Developmental Disabilities Professional

Hampton Newport News Community Services Board

08.2024 - 05.2025

Experience involving social service program work including interviewing and counseling; assisting applicants in completing forms, determining and advising applicants of eligibility for assistance, and providing or facilitating access to human services assistance
Demonstrated ability to communicate effectively both orally and in writing.
Maintained a variety of forms and records. Participate as a team member to enhance customer service, streamline operations, and resolve problems effectively.
Case management of 28-32 individuals.
Complete ISP's, VIDES, and SIS assessments as required.
Experienced with nursing care plans, diagnosis, medical, and psychological evaluations.
Frequently utilized Bells and Avatar software to document individual's progress.
On daily basis Monitor Virginia Waiver Management System (WaMs) to ensure effective communication with Physician Assistant (PA), monitor ISP and ensure submission and approval of service authorizations (SA).
Administered assistance to individuals in need of DSHS assistance such as SNAP, TANF, Medicaid, Medicare, and other benefit programs.
On a monthly basis verify individuals Medicaid Eligibility.
Coordinate, link and monitor resources such as; medical, dental, educational, vocational, employment services.
Worked closely with the Department for Aging and Rehabilitative Services to assist individual’s employment services.
Completed monthly home and community visits to ensure individuals safety and well-being.
Occasionally communicated with Adult Protective Services and completed reports as needed.
Strong clinical judgement.
Keep up to date with current regulations under the American Disabilities Act (ADA) & the Virginia Department of Behavioral Health and Developmental Services.
Continuously collect and prepare assessment information to develop Person Centered Plans.
Documented, hosted and coordinated resource meetings and team meetings.
Implemented and coordinated health services to meet disability standards and regulations.
Worked with interdisciplinary teams to integrate services and meet goals.
Built and maintained rapport with individuals and family members to facilitate trusting relationship.
Monitored client vital signs, and tracked behaviors to keep clinicians well-informed.
Advocate for the needs of individuals with ID/DD.
Maintained constant communication with other case managers, supervisors, administrators, guardians, caregivers, parents, direct support professionals, day program and group home managers.
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Demonstrated strong organizational and time management skills while managing multiple cases.
Learned and adapted quickly to new technology and software applications.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluated solutions and make decisions.
Proven ability to learn quickly and adapt to new situations.

Case Manager

Thrive Behavioral Health

07.2023 - 05.2024

Completed individual recovery plan.
Completed Daily Living Activities assessment every 3-6 months.
Administered assistance to clients/residents in need of DSHS assistance such as SNAP, TANF, Medicaid, and other benefits program.
Daily Medication supervision and administration (8am, 12 noon, 2pm, 8pm & PRN).
Participated in weekly staff meetings to collaborate with multidisciplinary teams, address client needs and formulate tailored support strategies.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Utilized the EchoVantage software to document client progress.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Occasionally transport clients to and from psychiatric and medical appointments.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Perform Rep-payee duties for each client. Ensuring that their monthly budget is completed and submitted to fiscal department in a timely manner and their, rent, utilities, food and medical expenses are paid on time.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
Facilitated individual and group sessions to promote positive behavior change for clients.
Evaluated treatment plans against individual goals and healthcare standards.
Coordinated individual referrals to obtain community services, and advocate for client needs.
Monitor clients Medicaid and Medicare benefit to avoid individuals being flexed-off.

Service Coordinator

Looking Upwards, Inc

10.2021 - 07.2023

Developed Individual Support Plan for implementing, individual, community and health goals.
Organized and conducted in-person or virtually pre ISP's meetings for 25+ clients with intellectual and developmental disabilities.
Work collaboratively with team members to complete Support Intensity Scale (SIS) assessment. This assessment tool is designed to measure the level of support individuals need so that they may live as independently and successfully as possible.
Keep up to date with current regulations under the American Disabilities Act (ADA) & the Behavioral Healthcare Developmental Disabilities and Hospitals.
Administered assistance to clients/residents in need of DSHS assistance such as SNAP, TANF, Medicaid, and other benefits program.
Continuously collect and prepare assessment information to develop Person Centered Plans.
Documented, hosted and coordinated resource meetings and team meetings.
Implemented and coordinated health services to meet disability standards and regulations.
Worked with interdisciplinary teams to integrate services and meet goals.
Built and maintained rapport with individuals and family members to facilitate trusting relationship.
Monitored client vital signs, and tracked behaviors to keep clinicians well-informed.
Advocate for the needs of individuals with ID/DD.
Maintained constant communication with other case managers and administrators.
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

Registered Nurse

South East Regional Health Authority

08.2012 - 10.2021

Provided patient care on 50+ bed med-surg unit.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Administered oral, IV and intramuscular medications. Performed male and female, catheter insertion.
Collected blood, tissue and other laboratory specimens.
Prioritized and distributed assignments and workload based on individual staff strengths and experience.
Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Provided nursing care for patients diagnosed with medical and/or surgical condition.

Logistics Specialist

The United States Navy - Reserve

06.2025 - Current

Proven ability to learn quickly and adapt to new situations.
Assisted in monitoring inventory levels to ensure timely replenishment and optimize stock availability.
Coordinated shipments and deliveries to enhance efficiency in logistics operations.
Supported warehouse operations by organizing and maintaining accurate records of incoming and outgoing shipments.
Learned safety protocols and compliance requirements for handling hazardous materials within logistics environment.
Collaborated with team members to streamline processes, improving workflow efficiency in daily operations.
Handled routine data entry tasks using logistics management software to maintain accurate inventory records.
Participated in training sessions on logistics best practices to develop foundational industry knowledge.
Communicated effectively with vendors to confirm shipment schedules and resolve discrepancies promptly.
Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Coordinated incoming and outgoing shipments to maintain schedules.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Tracked and managed transfer paperwork such as packing lists.
Provided customers with status updates for tracked packages.
Used in-house tracking system to schedule shipments of goods to customer warehouses.

Summary

Work History

Qualified Developmental Disabilities Professional

Case Manager

Service Coordinator

Registered Nurse

Logistics Specialist

Education

Certificate of Technical Studies - Logistics Specialist

Certificate of Completion - Qualified Intellectual Disability Professional

Certificate of Completion - AHA CPR & First Aid Instructor

Associates Degree in Human & Resource Management - Human Resources Management

Bachelor of Science - Nursing

Skills

Certification

Timeline

Overview

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