Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Smith

Lynchburg,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Travel CNA

Stat Nursing
06.2021 - Current
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Responded quickly and calmly in emergency situations.

Travel CNA

Gale Healthcare
02.2018 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Customer Account Manager

Aarons Furniture Store
06.2012 - 01.2013
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Branch Manager

Allied Cash Advance
06.2008 - 09.2010
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Personal Lines Processor

Nationwide Insurance Company
04.2002 - 08.2007
  • Identified areas of improvement within current systems for more streamlined operations while maintaining full adherence to regulatory guidelines.
  • Contributed to the development of new product offerings by providing insights on market trends and customer needs within the personal lines insurance space.
  • Collaborated with underwriters, agents, and brokers to gather necessary information for accurate risk assessment.
  • Prevented potential errors or miscommunications by acting as a liaison between clients, agents, underwriters, and other involved parties during the application process.
  • Increased efficiency within the department by implementing new software tools designed specifically for personal lines processing tasks.
  • Contributed to increased revenue by identifying cross-selling opportunities during policy review and renewal processes.
  • Participated in ongoing professional development to expand knowledge of industry trends, products, and best practices.

Education

Associate of Arts - Biblical Studies

Safe Haven Interdenominational Bible College
Zebulon, NC
06.2024

Medical Office Management

International Business College - El Paso
El Paso, TX
06.1990

Skills

  • Patient Care
  • Vital signs monitoring
  • HIPAA Compliance
  • Compassionate Care
  • Client Relationship Building
  • Performance Tracking
  • Sales tactics
  • Revenue Generation
  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Data entry proficiency
  • Policy analysis
  • Sales Support
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Travel CNA

Stat Nursing
06.2021 - Current

Travel CNA

Gale Healthcare
02.2018 - Current

Customer Account Manager

Aarons Furniture Store
06.2012 - 01.2013

Branch Manager

Allied Cash Advance
06.2008 - 09.2010

Personal Lines Processor

Nationwide Insurance Company
04.2002 - 08.2007

Associate of Arts - Biblical Studies

Safe Haven Interdenominational Bible College

Medical Office Management

International Business College - El Paso

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Kimberly Smith