Kimberly Smith
St Anthony,MN
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Has fun communicating with potential customers in timely fun ways learning about peoples lives budgets and needs. Taking time to listen to concerns and creatively think of ways to solve said concerns. Has a big passion for learning new things and trying my best for others. Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Guest Services Supervisor
TPI
05.2023 - Current
- Trained junior team members in customer service strategies and property policies, as well as training how to deal with the wide variety of problems that may occur in daily hotel business.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges, relayed such information to the rest of staff in the case of my absence.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Monitored team performance to confirm customer service standards were consistently met.
- Relayed any needs of the evening staff to the general manager and vice versa, to guarantee staff communication and morale.
- Filled in at the front desk, enjoying meeting wide variety of people, and making sure their stay is nothing but enjoyable.
- Oversaw day-to-day operations of 99room hotel with staff of 14 employees
Sales Associate
Bed Bath & Beyond
09.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered 1customer questions regarding sizing, accessories and proper care for merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Cashier
Speedway Gas Station
07.2018 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Received product from distributors, and inputted the invoices into the system accurately.
Sandwich Artist
SUBWAY®Restaurants
02.2017 - 06.2018
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice and trim food.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Irondale Senior High School
New Brighton, MN06.2018
Skills
- Sales Goal Attainment
- Customer Needs Assessment
- Order Processing
- Teamwork and Collaboration
- Store Opening and Closing
- Furniture Layout
- Social Perceptiveness
- Improving processes
- Greeting customers
Languages
English
Native or Bilingual
Sign Language
Limited Working
Timeline
Guest Services Supervisor
TPI
05.2023 - Current
Sales Associate
Bed Bath & Beyond
09.2021 - 04.2023
Cashier
Speedway Gas Station
07.2018 - 03.2020
Sandwich Artist
SUBWAY®Restaurants
02.2017 - 06.2018
High School Diploma -
Irondale Senior High School
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