Kimberly Smith
Tarentum,PA
Summary
Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.
Overview
11
11
years of professional experience
Work History
Customer Service
JG's Tarentum Station
Tarentum, PA
03.2021 - 09.2024
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints in a timely manner with professionalism.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Coordinated catering services for special events such as weddings or corporate functions.
- Monitored cash register operations during shifts for accuracy of transactions.
Head Cashier
Lowes Home Improvement
Tarentum, PA
11.2017 - 03.2021
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
Switchboard Operator
Allegheny Valley Hospital
Natrona Heights, PA
02.2014 - 11.2017
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Alerted staff of emergency information and general announcements using PA system.
Education
Bachelor of Science - Business Management And Marketing
Penn State
New Kensington, PA05-2012
Skills
- Social Media
- CRM Software
- Complaint Handling
- Customer Relationship Management
- Account Management
- Payment management
- Returns processing
- Troubleshooting
Timeline
Customer Service
JG's Tarentum Station
03.2021 - 09.2024
Head Cashier
Lowes Home Improvement
11.2017 - 03.2021
Switchboard Operator
Allegheny Valley Hospital
02.2014 - 11.2017
Bachelor of Science - Business Management And Marketing
Penn State
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