Kimberly Smith
Cobleskill,NY
Summary
Committed job seeker with a proven track record of consistently meeting company needs through organized and efficient practices. Demonstrated ability to thrive under pressure and adapt to new situations and challenges, effectively enhancing the organizational brand. Highly motivated and driven employee with a strong desire to take on new challenges. Known for possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working effectively without supervision and quickly acquiring mastery in new skills.
Overview
17
17
years of professional experience
Work History
Elderly companion
Kehoe Family
2023.08 - Current
- Prepared meals according to dietary restrictions and preferences
- Coordinated with health care professionals regarding client care plans
- Helped seniors manage medications by providing reminders or administering doses as needed
- Provided emotional support to seniors who are dealing with physical limitations or grief due to loss of a loved one
- Transported clients to medical appointments and social engagements
- Encouraged independent living skills among seniors when appropriate
- Answered phones and responded to emails from family members of clients.
Case Manager Assistant
Aetna CVS Health Care
2014.12 - 2023.08
- Participated in multidisciplinary team meetings to discuss cases and develop strategies for providing effective care
- Responded promptly to inquiries from agencies or individuals regarding case status or services provided by the program
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services
- Responsible for initial review and triage of Care Team tasks
- Identifies principal reason for admission, facility, and member product to correctly apply intervention assessment tools
- Supports the development and implementation of Care Plans
- Coordinates and arranges for healthcare service delivery under the direction of a nurse or medical director
- Promotes communication, both internally and externally, to enhance the effectiveness of medical management services.
Total Loss Specialist
State Farm Insurance Company
2007.12 - 2012.01
- Stayed current on industry trends and developments to ensure knowledge remained up-to-date for handling total loss cases.
- Developed relationships with vendors, such as tow operators and salvage yards, to improve efficiency in managing totaled vehicles.
- Performed comprehensive research on market trends to determine current vehicle valuations, allowing for accurate settlement offers to policyholders.
- Strategized with management to enhance company policies and procedures related to total loss claims, improving overall efficiency and customer satisfaction.
Education
AA in Diet Nutrition technology - Diet planningCase Management
06.1997
Skills
- Active listening skills
- Communication skills
- Computer skills
- Customer service skills
- Interpersonal skills
- Leadership skills
- Management skills
- Problem-solving skills
- Time management skills
- Transferable skills
Timeline
Elderly companion - Kehoe Family
2023.08 - Current
Case Manager Assistant - Aetna CVS Health Care
2014.12 - 2023.08
Total Loss Specialist - State Farm Insurance Company
2007.12 - 2012.01
State University of Morrisville - AA in Diet Nutrition technology, Diet planningCase Management
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