Kimberly Smith

Office Manger

Quickpoint

Fenton, MO

06.1993 - Current

Maintained filing system for records, correspondence and other documents.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Processed payroll accurately ensuring all employees were paid on time.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Ensured compliance with applicable laws regarding employment practices.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Administered payroll and maintained proper documentation of employee personnel.
Coded and entered daily invoices with in-house accounting software.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Processed invoices on a daily basis utilizing QuickBooks software program.
Entered data into accounting software programs such as QuickBooks or Sage Accounting Solutions.
Processed invoices for payment using accounting software systems such as QuickBooks or Peachtree.
Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
Provided training sessions on accounting software applications such as QuickBooks or Sage 50.
Performed data entry into accounting software programs such as QuickBooks.