Kimberly Smith
Claremore,OK
Summary
Dynamic Medical Support Assistant with a proven track record at Claremore Indian Hospital, excelling in patient communication and Microsoft Office Suite. Expert in streamlining patient appointments and records maintenance, significantly enhancing patient service efficiency. Skilled in fostering positive patient experiences and adept at managing specialized eye exams, demonstrating both technical proficiency and compassionate care.
Overview
34
34
years of professional experience
Work History
Medical Support Assistant
Claremore Indian Hospital
Claremore, OK
02.2022 - Current
- Maintaining high quality customer service within various electronic communications such as provide responsive service to internal/ external customers that support customer service and program requirements. Seeks resolution of workplace conflict at earlier states.
- Access audio care daily and adjust provider schedule as needed, return patient's phone calls and reschedule appointments.
- Provide patient's with necessary instructions regarding their appointments and referrals services, including reminder calls the day before appointments.
- Schedule and answer questions about appointments with minimal wait times.
- Handout customer service surveys at the end of appointments for parent feedback.
- Referrals, process and follow up on parents referrals for PRC and Medicaid to speciality provider's as ordered by physicians office and/ or health care entities for purpose of retrieving required documentation for referrals placed to help track and follow up/ referral loop closure.
- Educate and communicate with patient's regarding questions about referral process and schedule appointment with specialist.
- Communicate with tribal facilities PRC to help coordinate for patient's.
- Research outside specialists and update resource list. When placing a Medicaid referral, look up provider in OHCA and verify Medicaid number is active with Claremore Indian Hospital is listed provider.
- Medical Records Management
- Use computer programs such as Microsoft Word, Microsoft Outlook, Internet information acquisitions, I Care, Excel, Electronic Health Record (EHR) to access and document pertinent patient information. Maintaining privacy and confidential information contained in patients medical chart ant that HIPPA and Privacy rule.
- Ensure accurate and timely input of patient information.
- Assist in preparation of medical records for patient appointments and procedures.
- COMMUNICATION
- Oral and written communications are clear, concise, and grammatically correct and exhibit behavior that supports the vision, vision, philosophy and values of the agency. Serve as a liaison between patient's and media staff, other departments and outside facilities. Relay messages and information to the appropriate personnel promptly, verbally or by documentation.
- Morning huddles with medical care team daily and communicate effectively with healthcare team members to coordinate patient's care. Provide paperwork for hospital follow ups, and reports requested by provider.
- Administrative Support
- Answer and return confidential patient telephone calls in a timely manner, take messages as necessary and document in EHR.
- Check voicemails throughout the day, log calls, return calls promptly.
- Process incoming and outgoing mail.
- Manage establish care spreadsheet and referrals spreadsheet, schedule and track establish care appointments. Mail new patients establish care paperwork and verify correct address. Update provider in EHR.
- Forward pending orders to RN case manager and or provider.
- Receive phone calls from outside facilities and specialists and direct calls to appropriate personnel.
- Assist with unempanelment letters, quarters, maintaining spread, and update EHR.
- JVN/ diabetic eye exams
- Run daily Icare report due and overdue patient's for diabetics. Handout out to LPNs daily appointments. Run waters report and file reports with medical records and take report over to Optometery for urgent follow up care with optometrist.
- Take two pictures of OS and 2 pictures of OD and enter information into RPMS and send report into doctors in AZ.
- Entered into excel numbers at the end of the day for done, no shows, refused, and document if the patient uses another facility.
- Document patient's on the list daily to have eye exam.
- Super User
- Adjust provider's schedule, leave, meetings, established care, hospital follow ups, and block under direction of Chief Medical director of Adult medicine clinic as well as communications with the Staff of changes in schedule.
Patient Services Coordinator
Claremore Veterans Center
Claremore, OK
06.1991 - 02.2022
- Screened patients for eligibility for state, local and federal assistance programs.
- Ensured financial records remained accurate and up-to-date.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Reviewing and managing schedules, as well as printing, sorting, and working directly with technologists for daily scheduling.
- Editing, canceling, rescheduling, and confirming patient appointments; scheduling patients' appointments using online registration.
- Administrative tasks, including archiving and invoicing.
- Answer and triage incoming phone calls, and schedule patients for upcoming appointments on the enterprise scheduling application.
- Processing the application and admitting a veteran to the Claremore Veterans Center for long-term care.
- Reviewing documents and determining eligibility for VA benefits, compensation, and/or non-service-connected VA pension.
- Answering phone calls and emails while coordinating with families, medical facilities, and
- other organizations for admission to a long-term care facility.
- Coordinating tours and answering any and all questions for potential clients.
- Acquiring all needed medical and financial documents for review and processing admission.
- Communicated financial obligations to patients and collected fees at time of service.
- Answered telephone calls to schedule appointments and answer patient questions.
- Explained various admission forms and policies, acquiring signatures for consent.
- Reported liabilities and risk management concerns to supervisor for review.
Education
High School Diploma -
Claremore High School
Claremore, OK05-1986
Skills
- Patient appointments
- Microsoft Office Suite proficiency
- Patient is communicating
- Super User for scheduling
- JVN dietetic eye exams
- Patient records maintenance
- Appointment scheduling
- Patient care coordination
- Medical record assessment
- Detail-oriented
- Professionalism in healthcare
- Patient communication
- Adaptable to change
- HIPAA compliance
- Patient confidentiality maintenance
- Electronic health records management
- Medical office administration
- Patient scheduling
Timeline
Medical Support Assistant
Claremore Indian Hospital
02.2022 - Current
Patient Services Coordinator
Claremore Veterans Center
06.1991 - 02.2022
High School Diploma -
Claremore High School
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