Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
41
41
years of professional experience
Work History
Patient Access Representative
Beth Israel Deaconess Medical Center
05.2021 - 02.2025
Responsible for obtaining insurance authorizations for medical procedures
Which include verifying patients demographics, insurance, scheduling
Patient satisfaction and maintaining a good working relationship with physicians and insurance companies
Training new team members, coverage for vacations and assisting with office duties
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Patient Service Center Representative
Metro west Medical Center
09.2010 - 04.2021
Responsible for the daily operations of an off-site lab
This includes maintaining laboratory compliance, patient satisfaction and a good relationship with the physicians
Phlebotomist Lead
Metro west Medical Center
01.2015 - 11.2017
Responsible for the daily operations of the Outpatient Lab and Inpatient Rounds
This includes maintaining laboratory compliance, patient satisfaction, scheduling, hiring and training
Phlebotomist
Metro west Medical Center
10.2009 - 09.2010
Store Manager
T J Maxx Stores
01.1984 - 10.1995
Responsible for the daily operations of a multi-million dollar store
Which include maintaining stores monthly budget, daily inventory, merchandise shipments, customer satisfaction, scheduling, hiring, and training
Responsible for the preparation, hiring, training new staff and opening of the Framingham Store
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