Kimberly Smith
Patient Access Representative
Fort Walton Beach,FL
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
41
41
years of professional experience
Work History
Patient Access Representative
Beth Israel Deaconess Medical Center
05.2021 - 02.2025
- Responsible for obtaining insurance authorizations for medical procedures
- Which include verifying patients demographics, insurance, scheduling
- Patient satisfaction and maintaining a good working relationship with physicians and insurance companies
- Training new team members, coverage for vacations and assisting with office duties
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Patient Service Center Representative
Metro west Medical Center
09.2010 - 04.2021
- Responsible for the daily operations of an off-site lab
- This includes maintaining laboratory compliance, patient satisfaction and a good relationship with the physicians
Phlebotomist Lead
Metro west Medical Center
01.2015 - 11.2017
- Responsible for the daily operations of the Outpatient Lab and Inpatient Rounds
- This includes maintaining laboratory compliance, patient satisfaction, scheduling, hiring and training
Phlebotomist
Metro west Medical Center
10.2009 - 09.2010
Store Manager
T J Maxx Stores
01.1984 - 10.1995
- Responsible for the daily operations of a multi-million dollar store
- Which include maintaining stores monthly budget, daily inventory, merchandise shipments, customer satisfaction, scheduling, hiring, and training
- Responsible for the preparation, hiring, training new staff and opening of the Framingham Store
Education
Associates Degree -
Fashion Institute of Technology
12.1983
Health Training Center
08.2009
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Team collaboration
- Flexible schedule
- Eligibility determination
- Conflict resolution
- Information collection
- Registration management
- Team leadership
- Referral coordination
- Pre-admission requests
- EMR updating
- Scheduling diagnostic procedures
- Training coordination
- Regulatory compliance
- Friendly and outgoing
- Verbal and written communication
- Electronic health records
- Policy understanding
- Multi-channel communication
- Complaint processing
- Health insurance knowledge
- Patient identity verification
- Registration and scheduling
- Attention to detail
- Caring and empathetic
- Medical insurance
- Calm and effective under pressure
- Insurance authorizations
- Punctual and hardworking
- Insurance verifying
- Administrative and office support
- Resolving problems
- Multi-line telephone systems
- Insurance forms processing
- Patient confidentiality and data security
- Explaining policy and procedures
- Documenting and recording information
- Claims handling and coverage verification
- Communicating to patients and families
- Patient intake
- Interpreting physician orders
Timeline
Patient Access Representative
Beth Israel Deaconess Medical Center
05.2021 - 02.2025
Phlebotomist Lead
Metro west Medical Center
01.2015 - 11.2017
Patient Service Center Representative
Metro west Medical Center
09.2010 - 04.2021
Phlebotomist
Metro west Medical Center
10.2009 - 09.2010
Store Manager
T J Maxx Stores
01.1984 - 10.1995
Associates Degree -
Fashion Institute of Technology
Health Training Center
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