Kimberly Smith
Chicago,IL
Summary
Dynamic and compassionate Patient Care Technician at Northwestern Memorial Hospital, recognized for enhancing patient satisfaction through effective communication and teamwork. Proven ability to quickly adapt and solve problems, while proficiently performing diagnostic tests and maintaining a safe environment. Committed to delivering high-quality care and fostering collaborative relationships within healthcare teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Member Intern Organizer
SEIU
02.2012 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Patient Care Technician
Northwestern Memorial Hospital
07.2003 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Supported patients' daily living activities, improving their hospital stay experience.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Implemented infection control protocols, contributing to safer hospital environment.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
Education
No Degree - Certified Nursing Assistant
Olive-Harvey College
Chicago, IL06-2003
General Studies
Percy L. Julian High School
Chicago, IL06-1992
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
Accomplishments
- Collaborated with team of six in the organizing of hospital employees .
- Documented and resolved concerns which led to the winning of grievances.
- Supervised team of forty two stewards.
- Facilitating of steward trainings.
Certification
- Certified Nursing Assistant
- CPR
- NRP
- Phlebotomy skills
Timeline
Member Intern Organizer
SEIU
02.2012 - Current
Patient Care Technician
Northwestern Memorial Hospital
07.2003 - Current
No Degree - Certified Nursing Assistant
Olive-Harvey College
General Studies
Percy L. Julian High School
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