Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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Kimberly Smith

Kimberly Smith

Supervisor
Phoenix,AZ

Summary

Dynamic professional with extensive experience in multi-site operations oversight at J’s Soft Touch Tattoo Shop and Sun Trailer Park. Proven track record in team leadership and customer service excellence, driving operational compliance and enhancing client satisfaction. Skilled in budgeting and payroll administration, fostering strong relationships to achieve business goals.

Overview

21
21
years of professional experience

Work History

Shop Manager / Multi‑Location Supervisor

J’s Soft Touch Tattoo Shop
Phoenix, AZ
01.2010 - 01.2020
  • Managed day‑to‑day operations for one location; promoted in 2016 to oversee two shops and supervise 6 employees.
  • Scheduled and coordinated client appointments, maintained accurate employee time sheets, and processed payroll.
  • Ensured all staff met state licensing requirements, safety protocols, and ongoing training standards.
  • Fostered strong customer relationships, resolving concerns and ensuring a positive client experience.
  • Oversaw inventory, vendor relations, and operational compliance until business closure in 2020 due to owner illness.

Area Manager (Promoted from Property Manager & Office Assistant)

Sun Trailer Park
Phoenix, AZ
06.1999 - 01.2009
  • Began as Office Assistant to the District Manager; promoted to Property Manager in 2001 and Area Manager in 2004, overseeing 3 properties.
  • Managed daily operations including rent collection, bank deposits, property inspections, payroll, tenant relations, lease agreements, and eviction processes.
  • Supervised and trained a team of 12 employees, ensuring adherence to company policies and high service standards.
  • Coordinated maintenance and compliance efforts to maintain property value and tenant satisfaction.
  • Reported directly to ownership and district leadership until the property’s sale in 2009.

Education

Certification - Program Management And Agile Scrum

Phoenix Computer Academy
Phoenix, AZ
01-2026

Skills

  • Team leadership and development
  • Customer service excellence
  • Conflict resolution strategies
  • Time management skills
  • Effective communication
  • Relationship building
  • Store layout optimization
  • Brand representation
  • Budgeting and finance management
  • Customer engagement initiatives
  • Vendor relationship management
  • Employee motivation techniques
  • Staff recruitment and hiring
  • Sales analysis proficiency
  • Employee scheduling solutions
  • Operational management
  • Health and safety compliance
  • Employee and tenant relations
  • Multi-site operations oversight
  • Payroll administration and scheduling
  • Customer relations strategies
  • Regulatory compliance expertise
  • Training and development programs
  • Lease administration and evictions handling
  • Financial reporting and budgeting practices
  • Agile methodologies and Scrum coordination

Professional Development

IT Program Manager Certification with Agile Scrum specialization, In Progress

Timeline

Shop Manager / Multi‑Location Supervisor

J’s Soft Touch Tattoo Shop
01.2010 - 01.2020

Area Manager (Promoted from Property Manager & Office Assistant)

Sun Trailer Park
06.1999 - 01.2009

Certification - Program Management And Agile Scrum

Phoenix Computer Academy

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