Kimberly Smith
Lavaca,AR
Summary
Professional with extensive experience at Sparks Regional Medical Center, excelling in medical billing and coding. Proven ability to ensure strong relationship building. Skilled in database entry and customer satisfaction, ensuring compliance and accuracy in all processes while fostering a positive customer experience.
Overview
25
25
years of professional experience
Work History
Water Clerk
City of Huntington
07.2015 - Current
- Processed daily transactions accurately and efficiently.
- Assisted in maintaining organized filing systems for easy access to documents.
- Supported team by preparing reports and data entry tasks as needed.
- Learned company policies and procedures to ensure compliance in operations.
- Handled customer inquiries with professionalism and courtesy to enhance satisfaction.
- Collaborated with colleagues to streamline workflow and improve service delivery.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
Medical Billing Specialist
Sparks Regional Medical Center
10.2000 - 10.2011
- Managed billing processes to ensure accurate claims submission and timely reimbursements.
- Reviewed and verified patient insurance information for accuracy and completeness.
- Collaborated with healthcare providers to resolve billing discrepancies and improve revenue cycle efficiency.
- Trained junior staff on billing software, enhancing team productivity and knowledge retention.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Filed and updated patient information and medical records.
Medical Coding Specialist
Sparks Regional Medical Center
10.2000 - 10.2011
- Analyzed medical records to ensure compliance with coding standards and regulations.
- Reviewed and assigned appropriate codes for diagnoses and procedures, enhancing accuracy in billing processes.
- Collaborated with healthcare professionals to clarify documentation and optimize coding practices.
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
- Maintained strict adherence to HIPAA regulations by protecting confidential patient information during the coding process.
- Increased staff proficiency with ICD-10-CM and CPT code sets through ongoing training sessions and individual coaching.
Education
High School Diploma - N/A
Mansfield High School
Mansfield05.1988
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship building
- File maintenance
- Document management
- Mail handling
- Processing mail
- Mail sorting
- Typing speed
- Proofreading
- Mail processing
- Information security
- Scanning and copying
- Peer relationships
- Verbal and writing communication
- Handling payments
Timeline
Water Clerk
City of Huntington
07.2015 - Current
Medical Billing Specialist
Sparks Regional Medical Center
10.2000 - 10.2011
Medical Coding Specialist
Sparks Regional Medical Center
10.2000 - 10.2011
High School Diploma - N/A
Mansfield High School
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