Kimberly Smith

Maintain a professional and customer service-friendly manner with each account.

Maintains knowledge and compliance with all applicable federal and state laws (FDCPA,UDAAP).

handles outbound and inbound calls professionally and knowledgeably.

Negotiates payment plans and settlements with out clients' customers based upon client-specific parameters.

Identifies disputes promptly and ensures proper resolution.

• Customer service representative in collections more than 100 calls a day.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and implemented strategies to improve customer communication regarding payment timelines.
• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

• Interact with customers to provide basic or scripted information in response to routine inquires about products and services.
• Handled and resolved complaints
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Listen attentively to caller needs to ensure a positive customer experience.
• Highly professionaldependable, reliable, and able to perform duties with minimal supervision.
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Maintained up-to-date knowledge of customer accounts