Kimberly Smyth
ALBANY,OR
Summary
Customer-focused professional with successful 30-year career in Business sector. Dynamic successful applying team leadership and business development in busy business environment. Manage Payroll and Human Resources within company culture and regulations.
Overview
20
20
years of professional experience
Work History
Manager - Retail Branch & Internal Contact Center
Key Bank
12.2017 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Manage payroll and Human Resources.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Regional Club Manager
Cabelas
01.2015 - 12.2017
- Implemented policies and procedures to improve club operations and standards.
- Recruited, hired, and trained developed high-performing staff of over 100.
- Planned, organized, and coordinated special events and celebrations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Medical Biller and Coder
Alleviant Medical
01.2014 - 01.2015
- Maintained accuracy, completeness, and security for medical records and health information.
- Assisted in preparation of medical reports for external parties.
- Generated and maintained statistical data related to medical records.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Input data into computer programs and filing systems.
Branch Manager
Bank Of America
03.2003 - 12.2013
- Resolved various issues impacting sales management and business operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
Education
High School Diploma -
Orland High School
Orland, CA06.1985
Skills
- Motivational Leadership
- Collateral Management
- Client Base Retention
- Sales and Marketing
- Employee Performance Evaluations
- Project Restructuring
- Operational Standards and Human Resources
- Strategic Planning and Payroll
- Team Recruiting and Onboarding
- Team Leadership
- Business Management Principles
- Customer Relationship Management
Timeline
Manager - Retail Branch & Internal Contact Center
Key Bank
12.2017 - Current
Regional Club Manager
Cabelas
01.2015 - 12.2017
Medical Biller and Coder
Alleviant Medical
01.2014 - 01.2015
Branch Manager
Bank Of America
03.2003 - 12.2013
High School Diploma -
Orland High School
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