Kimberly Sneed
Chicago,IL
Summary
Proven track record in high-stress environments, exemplified by a tenure at the Illinois Department of Corrections. Expert in emergency response and de-escalation techniques, significantly reducing contraband instances. Demonstrates exceptional conflict resolution skills, enhancing customer loyalty at Standard Parking.
Overview
28
28
years of professional experience
Work History
Correctional Officer
Illinois Department Of Corrections
01.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Environmental Services Housekeeper
Compass Group Inc.
07.2018 - 12.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Customer Service Representative
Standard Parking
06.1996 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
ENGLEWOOD HIGH SCHOOL
Chicago, IL06.1989
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
Cooking, reading, family games nights and walks at the lakefront
READING IN MY DOWN TIME TO KEEP THE MIND GOING. COOKNG MEALS WITH FAMILY IS MY MOST FAVORITE,ALONG WITH GAME NIGHTS. LAST,BUT NOT LEAST WALKS ON A SUMMER EVENING ALONG THE LAKEFRONT, WHEN SUN IS NOT BEAMING IS MOST ENJOYABLE SIGHT AND SERENE.
Timeline
Correctional Officer
Illinois Department Of Corrections
01.2021 - Current
Environmental Services Housekeeper
Compass Group Inc.
07.2018 - 12.2020
Customer Service Representative
Standard Parking
06.1996 - 03.2020
High School Diploma -
ENGLEWOOD HIGH SCHOOL
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