Kimberly Perez
Henderson,USA
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Adept at technical troubleshooting and helpdesk administration, I significantly enhanced customer satisfaction. Skilled in organization and multitasking, my proactive approach ensured high-quality customer service and efficient project management.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
TE Certified Electricians
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
CUSTOMER SERVICE CHAT REPRESENTATIVE
Tesla
08.2020 - 03.2024
- Handled inbound customer chat conversations from various websites
- Asked open-ended questions to determine which products or services would be best fit for customer's needs
- Documented all customer information accurately in computer system, providing dated notes for future reference
- Worked closely with each customer to carefully resolve issues within timely fashion
- Conducted follow-up communications with customers regarding multi-step processes or advanced requests
PROJECT MANAGER
Tesla
11.2019 - 04.2020
- Identified plans and resources required to meet project goals and objectives
- Managed projects from procurement to commission
- Build relationships, manage and interface with both customers and internal stakeholders to move jobs forward while resolving issues quickly and efficiently
- Prepare, review and submit utility incentive programs - documentation and ordinance with utility policies
- Efficiently organized to ensure the fastest, high-quality install timeline and customer service experience
CSR/ FRAUD SPECIALIST
Credit One Financial
05.2015 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow on incoming inquiries
- Cross train to staff members addressed hundreds of website inquiries converting 80% into renewal customers
DATA ENTRY / MEDICAL RECORDS
United Healthcare
04.2014 - 05.2015
- Maintained patient confidence by keeping patient records information confidential
- Processed medical records requests from outside providers according to facility, state and federal law
- Maintained patient records in compliance with security regulations
- Knowledge of HIPAA regulation
- Data Entry medical / dental claims hundreds a day
DATA ENTRY / RECEPTIONIST
Armada Corp Of Nevada
11.2006 - 04.2014
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Compiled data and reviewed information for accuracy prior to input
- Handled multiple phone lines
Education
Diploma - General Education
Silverado High School
VictorVille, CA06.2004
Skills
- Organization and Efficiency
- Multitasking ability
- Remarkable telephone and email etiquette
- Handles hundreds of customer inquiries daily
- Certified Microsoft Windows
- Certified Excel
- Certified Outlook
- Technical Troubleshooting
- Helpdesk Administration
- Positive Attitude
- Patience and Tolerance
- Stress Management
- Strong Work Ethic
- Active Listening
- Problem Solving
- Attention to Detail
- Time Management
- 70 WPM
References
References available upon request
Timeline
Customer Service Representative
TE Certified Electricians
09.2024 - Current
CUSTOMER SERVICE CHAT REPRESENTATIVE
Tesla
08.2020 - 03.2024
PROJECT MANAGER
Tesla
11.2019 - 04.2020
CSR/ FRAUD SPECIALIST
Credit One Financial
05.2015 - 06.2019
DATA ENTRY / MEDICAL RECORDS
United Healthcare
04.2014 - 05.2015
DATA ENTRY / RECEPTIONIST
Armada Corp Of Nevada
11.2006 - 04.2014
Diploma - General Education
Silverado High School
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