Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Snyder

London,KY

Summary

Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service, and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Senture
London, KY
06.2016 - 11.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Head Hostess

Frisch's Big Boy
London, KY
02.2014 - 05.2016
  • Assisted with seating arrangements for large groups and special occasions.
  • Provided excellent customer service to ensure guest satisfaction.
  • Anticipated potential problems and took appropriate action to prevent them from occurring.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Greeted guests upon arrival and escorted them to their tables.
  • Ensured compliance with all health department regulations related to food safety and sanitation standards.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Actively sought feedback from customers about their experiences in order to improve operations.
  • Answered telephone to provide dining information and take reservations.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered customers' questions about hours, seating, current wait time, and other information.

Education

High School Diploma -

North Laurel High School
London, KY
05-2016

Skills

  • Customer service
  • Complaint resolution
  • Record keeping
  • CRM software
  • Data entry
  • Effective communication
  • Conflict resolution
  • Process improvement
  • Relationship building
  • Problem solving
  • Attention to detail
  • Time management
  • Adaptability
  • Team collaboration
  • Document control
  • Call escalation
  • Call center operations
  • Office equipment proficiency
  • Documentation
  • Hospitality and accommodation
  • Positive and professional
  • High-energy attitude
  • Computer proficiency
  • Typing proficiency
  • Professional telephone demeanor
  • Reading comprehension
  • Filing
  • Task prioritization
  • Communication skills
  • Active listening
  • Health and safety compliance
  • Safety awareness
  • Hygiene maintenance
  • Cleaning proficiency
  • Calendar management

Timeline

Customer Service Representative

Senture
06.2016 - 11.2023

Head Hostess

Frisch's Big Boy
02.2014 - 05.2016

High School Diploma -

North Laurel High School

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Kimberly Snyder