Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Kimberly Snyder

Grove City

Summary

I have decided to get back into the work for us after making a lifestyle change and taking a few years off to enjoy my family. Now that my son is almost 18 I would love to get back into a stable company preferably customer service because I love working with people helping people even the nasty ones I love them too. I am very dependable very punctual I’m a quick learner and I’m ready to settle down into a position that I can retire from. I hope you will consider me for this possession. Authorized to work in the US for any employer

Overview

26
26
years of professional experience
1
1
Certification

Work History

SCA Trainer

Optumserve
05.2024 - Current
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Ensured practitioners are compliant with training on Provider Portal and Train.org.
  • Experienced in systems such as Mednet, Optumserve Provider Portal, Ignite, VA Audit, Train org and Mitel.

Customer Service Advocate

United Healthcare, UHG
05.2022 - 05.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped coach other advocates on how to achieve better UES call monitoring outcomes with tips and tricks on how to maintain first call resolution.
  • Helped large volume of customers every day with positive attitude and empathy for their healthcare concerns.
  • Experience with systems such as COSMOS Claim and NICE Claim platforms, Maestro, IEX, KC, GENESYS, Optum 360 and certified in Medicare 1, 2, and 3.
  • Appeals and Grievances and Claims.

Owner/Operator

Play2learn Daycare
08.2009 - 10.2017
  • Owned and operated my own childcare business in which duties included customer service, meal prep, extended hours, ECD, various tax and client forms and authorizations, inventory, time management, advertising, CPR and first aid certified, teaching complete preschool curriculum. Decided to close up the business now that my son is a teenager and take some time off as well as making complete lifestyle and career changes.

Store Manager

Cingular Wireless
06.2003 - 11.2008
  • Managed up to 3 employees. duties included inventory, scheduling, sales, customer service, cleaning, opening and closing, POS, phone activations, key holder, cashier, sales, up selling and upgrading customer contracts, stocking, troubleshooting.

Pharmacy Technician

CVS
01.2000 - 06.2003
  • Processing prescriptions with very high accuracy, verified insurance, Customer service, inventory, stocking, cleaning, cashier, multi line phones, working as a liaison between customers, doctors offices and hospitals.

Education

High school - High school or equivalent

Grove City High School
Grove City, OH
06.1996

Skills

  • Appeals and Grievances
  • Pharmacy Technician Experience (3 years)
  • Multi-line Phone Systems (10 years)
  • Compliance and training (3 years)
  • Store Management Experience (5 years)
  • Office Management (5 years)
  • Group and individual instruction
  • Course planning
  • Interpersonal communication
  • Lesson planning
  • Training needs analysis
  • Call auditing
  • Medicare Certification

Certification

CPR

Assessments

  • Work style: Conscientiousness — Expert March 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Expert
  • Work style: Reliability — Highly Proficient January 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
  • Customer focus & orientation — Proficient January 2022 Responding to customer situations with sensitivity Full results: Proficient
  • Verbal communication — Proficient March 2019 Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

SCA Trainer

Optumserve
05.2024 - Current

Customer Service Advocate

United Healthcare, UHG
05.2022 - 05.2024

Owner/Operator

Play2learn Daycare
08.2009 - 10.2017

Store Manager

Cingular Wireless
06.2003 - 11.2008

Pharmacy Technician

CVS
01.2000 - 06.2003

High school - High school or equivalent

Grove City High School

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