Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Snyder

Bay St. Louis,USA

Summary

Hardworking and enthusiastic individual with extensive service industry experience. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proven success by providing high-quality customer service in fast-paced, high-stress environments.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

Ochsner Medical Center- Hancock
09.2022 - 12.2023
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

Scheduler

Advantage Title, LLC
10.2020 - 03.2022
  • Primary duty is to schedule all closings. This includes purchases, refinances, seller sides, both sides, juniors and O&Es.
  • Coordinated with the lender, borrower, and notary to schedule closing day.
  • Attention to detail and an understanding of mapping closings for multiple closers when they need to travel to a closing.
  • Extensive phone work calling members, lenders, and other title companies to get the loan closing scheduled with all parties.
  • Contact lenders to request payoff statements or subordination agreements as required.
  • Assist all closers to clear title or to obtain proper documents needed for the closing.
  • Remote

Stay-at-home Mother
01.2015 - 10.2020
  • Spent six years parenting two children. Now eager to return to pursuing a full-time career.

Banquet/Server Lead

Diamondhead Country Club
01.2013 - 01.2015
  • Maintained a neat, organized, and safe working environment.
  • Oversaw daily administrative and operational tasks.
  • Ensured sanitation and safety of units.
  • Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns.

Barback

Diamondhead Country Club
01.2014 - 12.2014
  • Ensure that the bartender has everything they need during service to keep everything running smoothly.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Hostess

Diamondhead Country Club
01.2011 - 01.2013
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.

Busser

Diamondhead Country Club
06.2010 - 05.2011
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Trained new employees to perform restaurant duties.

Education

Diploma -

Hancock High School
Kiln, MS
05.2011

Skills

  • Active listening
  • Customer service
  • Detail-oriented
  • Dependable
  • Goal-oriented
  • Guest relations management
  • Hospitality service expertise
  • Organization proficiency
  • Purchase assistance
  • Sales expertise

Timeline

Patient Access Representative

Ochsner Medical Center- Hancock
09.2022 - 12.2023

Scheduler

Advantage Title, LLC
10.2020 - 03.2022

Stay-at-home Mother
01.2015 - 10.2020

Barback

Diamondhead Country Club
01.2014 - 12.2014

Banquet/Server Lead

Diamondhead Country Club
01.2013 - 01.2015

Hostess

Diamondhead Country Club
01.2011 - 01.2013

Busser

Diamondhead Country Club
06.2010 - 05.2011

Diploma -

Hancock High School

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