Kimberly Sooklall
Forest Hills,NY
Summary
Experienced internal communications professional skilled in drafting diverse content, from emails to Slack posts, with a focus on clear, engaging messaging. Proven ability to develop communications plans, deliver change management updates, and enhance storytelling. Adept at simplifying complex topics and copyediting to drive engagement across platforms.
Overview
14
14
years of professional experience
Work History
Senior Communications Specialist
Paramount Global, End User Technology
New York, NY
07.2022 - 09.2024
- Wrote, edited, and delivered change management communications to ensure effective messaging throughout technology updates, minimizing user impact, and facilitating smooth transitions.
- Managed a dedicated Slack channel for tech tips on applications like Outlook, Zoom, and Asana, boosting app adoption and efficiency.
- Partnered with engineering and product teams to strategize and suggest impactful communications campaigns that enhance engagement.
- Coordinated an editorial calendar to streamline the scheduling of email and Slack communications, ensuring timely and consistent messaging.
- Designed and implemented a communications request form to optimize the intake and prioritization of internal tech communication requests.
- Administered Contact Monkey, an internal communications platform, overseeing licenses, troubleshooting technical issues, and providing user onboarding tutorials.
- Created and executed campaigns to promote employee training, driving awareness and participation across the company.
- Led communications supporting AI initiatives, educating employees on new technologies and their impact.
- Tracked and analyzed email and Slack engagement metrics, using data to refine communication strategies and improve engagement.
Communications Specialist (Contractor)
Capital One, Workplace Solutions
, Remote
09.2020 - 07.2022
- Drafted content for diverse internal communication channels, including Pulse (the employee intranet), Slack, emails, and newsletters, ensuring consistent messaging.
- Developed and implemented effective communication strategies for simultaneous department initiatives to drive engagement and alignment.
- Supported and executed comprehensive communication plans and campaigns to advance department priorities and foster employee engagement.
- Advised executives on internal communication best practices, while crafting high-level messages tailored to key stakeholders.
- Facilitated the creation and distribution of crisis and change management communications to ensure timely and effective messaging.
- Monitored the WPS Communications & Marketing team's mailbox, efficiently addressing and escalating inquiries as necessary.
- Collaborated with colleagues to build cross-organizational relationships and devise communication strategies for various projects.
- Maintained a comprehensive communications editorial calendar, providing clear visibility into ongoing campaigns and initiatives.
- Offered writing and editorial services to ensure high-quality content across all communication platforms.
Corporate Communications Specialist
McGraw Hill
New York, NY
02.2019 - 07.2020
- Managed the corporate blog on the company website, creating and updating content, collaborating with thought leaders, and conducting interviews to ensure fresh and engaging material.
- Implemented an editorial calendar to strategically plan blog posts and internal communications, ensuring consistency across all channels.
- Edited written content for clarity and accuracy, enhancing readability and overall quality across blogs, press releases, and marketing materials.
- Conducted data analysis to measure engagement and optimize content creation strategies for future outreach.
- Promoted content across public-facing social media channels to increase brand awareness and effectively engage the target audience.
- Drafted a variety of internal and corporate communications, including intranet content, daily news briefings, and email marketing campaigns.
- Collaborated with public relations and social media teams to manage media inquiries and produce aligned content that reflects the company's mission.
- Provided editorial, creative, and technical support to cross-functional team members to facilitate effective collaboration.
Communications Consultant
Hudson Insurance Group
New York, NY
08.2018 - 01.2019
- Implemented and developed special projects by offering technical and editorial expertise
- Managed data collection projects in collaboration with underwriting teams
- Wrote and edited content for the company's intranet.
Communications Coordinator
Mount Sinai IPA, Inc.
New York, NY
06.2010 - 12.2017
- Composed, revised, and proofread all internal and external communications, including news alerts, email campaigns, and employee notifications, while launching the company's first quarterly newsletter to enhance internal engagement and clarity.
- Project-managed the development and launch of the company's first website, overseeing content production, graphic design collaboration, and promotional efforts to ensure a cohesive online presence.
- Drafted and edited contracts and proposals, ensuring precision and alignment with company standards.
Education
Master of Arts - English Literature, Language & Theory
CUNY Hunter College
12.2018
Bachelor of Arts - English, Journalism
CUNY York College
05.2011
Skills
- Microsoft Office
- Google Suite
- Slack
- Asana
- Zoom
- Contact Monkey
- Poppulo
- MailChimp
- WordPress
- Adobe Acrobat
- Proofreading
- Copyediting
- Organizational Skills
- Detail-oriented
Timeline
Senior Communications Specialist
Paramount Global, End User Technology
07.2022 - 09.2024
Communications Specialist (Contractor)
Capital One, Workplace Solutions
09.2020 - 07.2022
Corporate Communications Specialist
McGraw Hill
02.2019 - 07.2020
Communications Consultant
Hudson Insurance Group
08.2018 - 01.2019
Communications Coordinator
Mount Sinai IPA, Inc.
06.2010 - 12.2017
Master of Arts - English Literature, Language & Theory
CUNY Hunter College
Bachelor of Arts - English, Journalism
CUNY York College
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