Kimberly Sosa
Windsor,CA
Summary
Proven leader in customer service and administrative excellence, notably at Medtronic, where I enhanced team performance and service delivery. Skilled in complaint resolution and team leadership, I successfully implemented strategies boosting customer satisfaction. My expertise in coordinating service initiatives and staff supervision underpins my ability to drive operational success and exceed expectations.
Overview
27
27
years of professional experience
Work History
Customer Service Supervisor
Mendocino Forest Products
Santa Rosa, CA
11.2012 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
Executive Assistant
Medtronic
Santa Rosa, CA
07.1997 - 11.2000
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
Education
High School Diploma -
Analy High School
Sebastopol, CA06-1989
Skills
- Complaint resolution
- Customer service
- Training development
- Coordinating service initiatives
- Schedule coordination
- Team leadership
- Staff assignments and supervision
- Customer escalations
- Meeting planning
- Scheduling
- Strong problem solver
- Phone etiquette
- Conflict management
- Excel spreadsheets
- Proofreading
- Executive support
Timeline
Customer Service Supervisor
Mendocino Forest Products
11.2012 - Current
Executive Assistant
Medtronic
07.1997 - 11.2000
High School Diploma -
Analy High School
Similar Profiles
Joshua KnightJoshua Knight
Weigh Master at Mendocino Forest ProductsWeigh Master at Mendocino Forest Products
Nicholas ShawNicholas Shaw
Lead Millwright at Mendocino Forest ProductsLead Millwright at Mendocino Forest Products
BRIAN K. COMBSBRIAN K. COMBS
Assistant Fire Managment Officer- Fuels at Mendocino National Forest; USDAAssistant Fire Managment Officer- Fuels at Mendocino National Forest; USDA