Summary
Overview
Work History
Skills
Timeline
Generic

KIMBERLY SOSA

WINDSOR,CA

Summary

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Overview

29
29
years of professional experience

Work History

Customer Service Supervisor

Mendocino Forest Products
11.2012 - Current
  • Manage and oversee the Customer Service Department. Provide support and customer service to over 350 customers in a fast-paced environment. Answer heavy volume of calls and emails while accurately entering purchase orders. Provide assistance at store level with product knowledge and questions and solve problems in a polite, professional and timely manner. Confirm pricing, acquire model numbers, lead times and supply product quotes. Record and file copies of orders received. Manage inventory levels and ensured delivery of marketing materials to all stores.
  • Utilize product knowledge in the market to formulate pricing for special order products. Work with the accounting department on invoicing and return issues. Communicate with clients and co-workers, with tact and courtesy.
  • Supervised daily operations of customer service team, ensuring quality and efficiency in service delivery.
  • Trained and mentored new staff on company policies, procedures, and best practices for customer engagement.
  • Resolved complex customer inquiries, fostering positive relationships and enhancing overall satisfaction levels.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Administrative Assistant/Bookkeeper

AVID Innovation
01.2009 - 01.2012
  • Answered phones, composed correspondence, maintained electronic files as well as kept all office documents organized and filed. Created and tracked all purchase orders in Quickbooks. Composed expense reports, and spreadsheets. Entered all incoming invoices and entered employee time sheets into Quickbooks. Increased office organization by developing more efficient filing/documenting system. Worked directly with vendors on quotes and purchased equipment and materials for projects. Prepared and made bank deposits and reconciled bank and credit card statements. Ordered office supplies and maintained all office equipment.
  • Managed correspondence, prioritizing communications for timely responses and actions.
  • Streamlined office procedures, improving overall operational efficiency.

Executive Assistant

Medtronic
01.1997 - 01.2000
  • Managed executive calendars, scheduling meetings and appointments efficiently.
  • Coordinated travel arrangements, ensuring compliance with company policies and preferences.
  • Streamlined office operations by implementing organized filing systems for documents and records.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Skills

  • Strong customer service abilities
  • Skilled in managing multiple tasks
  • Independent problem solver
  • Adaptable in diverse work settings
  • Friendly customer engagement
  • Manage confidential information
  • Effective decision-making in complex situations
  • Strong attention to detail in organization
  • Communicate with clients and co-workers, with tact and courtesy

Timeline

Customer Service Supervisor

Mendocino Forest Products
11.2012 - Current

Administrative Assistant/Bookkeeper

AVID Innovation
01.2009 - 01.2012

Executive Assistant

Medtronic
01.1997 - 01.2000

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KIMBERLY SOSA