Kimberly Soto
Kissimmee,Fl.
Summary
Enthusiastic Educator/Spa Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in Spa Management and Training. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Spa Educator, Esthiology, Massage Therapy
Aveda Institute
Winterpark , FL
09.2020 - Current
- This position role models, teaches, coaches, develops, and retains Aveda students. Present and demonstrate technical education in accordance with Aveda Institute standards. Evaluate students' technical performance daily and develop coaching plans to elevate standards. Oversee and coach students in facial, skincare, waxing, make-up, nails and massage. Coach in the moment, encourage innovation and teach during each model or mannequin workshop Teach and Coach Guest Service Delivery: Present and performed guest service delivery in accordance with Aveda Institute standards. Teach students to consistently create the Aveda guest experience.
- Role model a guest driven environment within each mannequin workshop, model experience and guest experience. Coach in moment, encourage innovation and teach during each guest experience. Teach and Coach Professional Behavior Conduct individual coaching conversations daily regarding attendance, dress code and any other behaviors that will enhance professionalism. Work in collaboration with the Assistant Director and Student Records Administrator to ensure student academic records are maintained.
- Increased fundraising revenue
- Managed over 25 students
Licensed Medical Esthetician
JW Marriott
Orlando, FL
03.2020 - 10.2021
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Fostered friendly, warm and exceptional customer experience.
Licensed Medical Esthetician
Hand And Stone Massage And Spa
Dr. Philips, FL
01.2019 - 01.2020
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
- Sterilized equipment for patient treatments.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Handled busy schedules and stayed on top of key deadlines.
- Exceeded upgrade and sales goals
Licensed Massage Therapist
Four Seasons Hotels And Resorts
Orlando, West Palm Beach, Florida
03.2013 - 11.2018
- Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
- Performed 20 hours of massage per week for over 20 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain customer satisfaction rates.
- Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
Dual Therapist
The Spa At Maralago
West Palm Beach, FL
11.2012 - 05.2018
- Performed 30 hours of massage per week for over 20 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy. Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain customer satisfaction rates.
- Maintained clients' treatment records and designed long-term care programs for return customers. Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized. Spoke with clients regarding health history, expectations, services and procedures for 100% customer satisfaction. Performed body treatments, including waxing, body wrap application and microdermabrasion Informed guests of appropriate products available to increase retail sales. Suggested appropriate therapy based on current health of client. Assessed condition of clients' skin in order to make recommendations to improve skin quality. Assisted manager with daily spa operations, including opening and closing procedures. Performed special anti-oxidant, acne and microdermabrasion facial services. Discussed procedures and treatment options with clients. Advised clients on proper home-care regimens. Flexibly worked evenings and weekends to maintain proper spa coverage. Stocked treatment rooms with proper supplies. Welcomed clients arriving for appointments. Fostered friendly, warm and exceptional customer experience. Analyzed skin condition and made appropriate product recommendations. Sterilized equipment for patient treatments. Designed post-treatment at-home care products.
Dual Therapist
Massage Envy Spa
Boynton Beach, FL
02.2008 - 11.2015
- . Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates. Maintained clients' treatment records and designed long-term care programs for return customers.
- Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized. Spoke with clients regarding health history, expectations, services and procedures for 100% customer satisfaction. Performed body treatments, including waxing, body wrap application and microdermabrasion Informed guests of appropriate products available to increase retail sales.
- Suggested appropriate therapy based on current health of client. Assessed condition of clients' skin in order to make recommendations to improve skin quality. Assisted manager with daily spa operations, including opening and closing procedures.
- Performed special anti-oxidant, acne and microdermabrasion facial services. Discussed procedures and treatment options with clients. Advised clients on proper home-care regimens.
- Flexibly worked evenings and weekends to maintain proper spa coverage. Stocked treatment rooms with proper supplies. Welcomed clients arriving for appointments.
- Fostered friendly, warm and exceptional customer experience. Analyzed skin condition and made appropriate product recommendations. Sterilized equipment for patient treatments. Designed post-treatment at-home care products.
Dual Therapist
Eau Spa
West Palm Beach, FL
09.2007 - 10.2012
- Performed 25 hours of massage per week for over 20 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy. Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates. Maintained clients' treatment records and designed long-term care programs for return customers. Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
- Spoke with clients regarding health history, expectations, services and procedures for customer satisfaction. Performed body treatments, including waxing, body wrap application and microdermabrasion Informed guests of appropriate products available to increase retail sales.
- Suggested appropriate therapy based on current health of client. Assessed condition of clients' skin in order to make recommendations to improve skin quality. Assisted manager with daily spa operations, including opening and closing procedures. Performed special anti-oxidant, acne and microdermabrasion facial services.
- Discussed procedures and treatment options with clients. Advised clients on proper home-care regimens. Flexibly worked evenings and weekends to maintain proper spa coverage. Stocked treatment rooms with proper supplies. Welcomed clients arriving for appointments.
- Fostered friendly, warm and exceptional customer experience. Analyzed skin condition and made appropriate product recommendations. Sterilized equipment for patient treatments. Designed post-treatment at-home care products.
Education
Certification - Nutritional Health
Holistic Health Coach
Intergrated Institute Of Nutrition/Online06.2016
Certification - Esthiology, Massage Therapy
Palm Beach State College
Boca Raton, FL06.2006
Skills
- Post-Secondary Education
- Lesson Planning
- Adult Education
- Student records management
- Classroom management
- Classroom technology
- Spa retail sales
- Professional demeanor
- Employee training and development
- Excellent team player
- Customer consultation
- Service Orientation
- Wellness Programs
- Sales expert
Timeline
Spa Educator, Esthiology, Massage Therapy
Aveda Institute
09.2020 - Current
Licensed Medical Esthetician
JW Marriott
03.2020 - 10.2021
Licensed Medical Esthetician
Hand And Stone Massage And Spa
01.2019 - 01.2020
Licensed Massage Therapist
Four Seasons Hotels And Resorts
03.2013 - 11.2018
Dual Therapist
The Spa At Maralago
11.2012 - 05.2018
Dual Therapist
Massage Envy Spa
02.2008 - 11.2015
Dual Therapist
Eau Spa
09.2007 - 10.2012
Certification - Nutritional Health
Holistic Health Coach
Certification - Esthiology, Massage Therapy
Palm Beach State College