Kimberly Soto-Cabrera
Acworth
Summary
Motivated trainer eager to help new hires advance in knowledge and abilities to meet career goals. With a proven track record at QuikTrip, enhancing customer loyalty through exceptional service and effective training initiatives. Excelled in roles requiring clear communication and policy enforcement, mentoring over 50 personnel to peak productivity. Skilled in cash management and bilingual in Spanish, significantly boosting sales and operational efficiency.
Overview
10
10
years of professional experience
Work History
Waitress/Bartender
La Parrilla Mexican Restaurant
09.2014 - 11.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Part-time Sales Clerk
QuikTrip
12.2018 - 09.2019
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Processed payments and returns with accuracy and efficiency.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Clerk Trainer
QuikTrip
09.2019 - Current
- Assigned work and verified completion of assignments.
- Coordinated training, evaluated employees' work and corrected problems
- Reviewed and formatted material produced by the company
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Trained and mentored 50+ new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness
Education
High School Diploma -
Marietta High School
MariettaSkills
- Policy enforcement
- Lesson plan development
- Product knowledge
- Training initiatives
- New hire training
- Clear verbal communication
- Materials organization
- Product restocking
- Drawer balancing
- Cash handling and management
- Clear communication
- Interpretation (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Clerk Trainer
QuikTrip
09.2019 - Current
Part-time Sales Clerk
QuikTrip
12.2018 - 09.2019
Waitress/Bartender
La Parrilla Mexican Restaurant
09.2014 - 11.2018
High School Diploma -
Marietta High School
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