Kimberly Sparks
Aurora,Colorado
Summary
Dynamic Life Recovery Coach with a proven track record at Lean On We, skilled in relapse prevention and goal setting. Expertly facilitated client engagement and resource navigation, empowering individuals to achieve personal growth. Known for exceptional communication and empathy, fostering trust and accountability in recovery journeys.
Overview
9
9
years of professional experience
Work History
Life Recovery Coach
Lean On We
05.2024 - Current
- Facilitated client goal-setting sessions to promote recovery and personal growth.
- Provided ongoing support through regular check-ins, ensuring accountability in recovery journey.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients in recovery programs.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Gathered information about useful resources and helped coordinate referrals.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Leasing Specialist
Conam Property Management
01.2020 - 04.2024
- Managed leasing processes and tenant relations to enhance customer satisfaction.
- Coordinated property tours and conducted applicant screenings, ensuring compliance with company standards.
- Implemented marketing strategies to attract potential tenants, increasing lead generation effectiveness.
- Led lease negotiations, fostering strong relationships between tenants and management teams.
- Streamlined application processes, enhancing efficiency and reducing turnaround time for approvals.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Collected, completed, and processed lease applications.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
Manager
At the Beach Tanning Salon
04.2017 - 12.2019
- Supervised daily operations to ensure exceptional customer service and salon cleanliness.
- Trained and mentored staff on tanning protocols and safety compliance.
- Managed inventory levels, optimizing product ordering and reducing waste.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Analyzed customer feedback to identify service improvement opportunities and enhance client satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Hillwood High School
Nashville, TNCertificate - Life Recovery Coach, Professionalism & Ethics
CCAR
Skills
- Resource referrals
- Self-care techniques
- Professional ethics
- Relapse prevention
- Goal setting
- Resource navigation
- Intervention planning
- Coaching techniques
- Empathy development
- Boundary setting
- Peer support
- Documentation
- Teamwork
- Problem-solving
- Excellent communication
Timeline
Life Recovery Coach
Lean On We
05.2024 - Current
Leasing Specialist
Conam Property Management
01.2020 - 04.2024
Manager
At the Beach Tanning Salon
04.2017 - 12.2019
High School Diploma -
Hillwood High School
Certificate - Life Recovery Coach, Professionalism & Ethics
CCAR