Kimberly Spencer
El Paso,TX
Summary
Trustworthy, able to quickly grasp new concepts, dedicated [Job Title] with 17yrs, 11 month of experience serving customers, associates, and working in various departments. Talented at correctly taking on new procedures & assisting to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
18
18
years of professional experience
Work History
Cashier
Home Depot
12.2020 - Current
- Greeting customers & assisting customer's needs
- Building relationships with customers & have repeat business.
- Operating register with excellent accuracy levels.
- Enrolling customers with Military Discounts & Problem-solving in difficult situations to help each of the stores & whole company.
- averaging 4 Positive VOCs a week
- 48 Homer Awards
- Most VOC's in the front end and 1st & 2nd Quarters and Either 1st or 2nd Storewide
- Backup to Bookkeeping
Garden Department
Home Depot
03.2019 - 12.2020
- Maintained positive customer relations by addressing problems and implementing successful corrective solutions.
- Organizing and Maintaining Aisles for neatness and correcting merchandise on-hands
- Enforcing safety in the aisles
- Learning names & Identifying plants & trees
- Customer service skills & resolving customer concerns & promote loyalty.
- Watering plants
Backup ASDS & Bookkeeping
Home Depot
09.2008 - 12.2020
- Developing weekly work schedules for an average of 250-300 associates
- Conducting orrientaion for all employees, eplaining what an Amazing company Home Depot is, and all of the benefits we have to offer
- Maintaining balanced vault monies of over $300 thousand dollars per day, including 15+ registers to ensure daily accountability of all transactions
- Provided comprehensive accounting support to the company by managing functions like payroll, vacations, personal, & sick time.
- Managing business expenses.
- Processed time and attendance for all associates
- Covering various departments when needed all over the store. For example Tool Rental, Cashiering, Service Desk, Hardware, Plumbing, Appliances, Flooring, Paint, Garden, and Electrical
Loss Prevention Specialist
Home Depot
09.2005 - 09.2008
- Prepared reports regarding property loss features & recommendations for improvement and future needs.
- Conduct investigations on associates and customers including document findings of well over $60,000 in several situations
- Experience interviewing people, training & supervising to prevent future loss
- Testify in civil and criminal court proceedings
- Coordinate with management, HR, & other departments to assist in company investigations & training.
- ability to de-escalate situations and provide solution-based communication.
- Assuring all associates are complying with safety standards & procedures.
Education
BBA - Business Management, Human Resources
University of Phoenix
Additional Information
48 Homer Awards
Most VOCs in the front end and either 1st or 2nd Storewide
Instructing Women's classes for more than 40 attendees monthly
Leading Kid workshops in the hospitals with the kids that are sick with their families
Leading Kids workshops in the Schools with kids with special needs
Leading Kids workshops at the store with over 125 kids
Working with Team Depots to assist our Community
Timeline
Cashier
Home Depot
12.2020 - Current
Garden Department
Home Depot
03.2019 - 12.2020
Backup ASDS & Bookkeeping
Home Depot
09.2008 - 12.2020
Loss Prevention Specialist
Home Depot
09.2005 - 09.2008
BBA - Business Management, Human Resources
University of Phoenix
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